Full job description

Gleeson has partnered with a leading Logistics business to recruit an experienced Customer Logistics Manager. This is a fantastic opportunity for a driven logistics professional to take ownership of customer logistics, inventory planning, SAP operations, pricing management, and customs compliance while leading a high-performing team.
This role is well suited to a proactive leader who thrives in a fast-paced environment, enjoys driving operational improvements, and is passionate about delivering outstanding customer service while maintaining efficient supply chain operations.
Job Title: Customer & Logistics Manager
Location: Coventry
Salary: £48,000 - £53 ,000 + Bonus
Key Responsibilities*Lead and manage the day-to-day activities of the Customer Logistics function
*Oversee customer order processing, quotations, invoicing, and customer enquiries
*Manage SAP pricing files across wear parts, consumables, spare parts, and third-party products
*Review and challenge pricing structures to ensure competitiveness whilst protecting margins
*Lead inventory planning activities to optimise stock availability and minimise holding costs
*Manage MRP processes and proactively address slow-moving and obsolete stock
*Oversee procurement and replenishment of third-party products
*Ensure inventory accuracy between internal systems and third-party logistics providers
*Maintain SAP material master data, including new part creation and substitute part management
*Ensure compliance with UK customs regulations, import/export requirements, and trade procedures
*Liaise with freight forwarders, customs agents, customers, and internal stakeholders to resolve customs-related issues
*Monitor sales order processing and ensure timely release of customer orders
*Manage supplier purchase orders and oversee open order management processes
*Produce back order and inventory analysis reports, identifying risks and implementing corrective actions
*Drive continuous improvement initiatives across logistics operations and SAP processes
*Monitor departmental performance against KPIs, SLAs, and customer expectations
*Lead, coach, and develop the Customer Logistics team to maximise performance and service delivery
*Promote a culture of accountability, collaboration, and continuous improvement
Ideal Experience*5+ years experience within logistics, supply chain, inventory management.
*Strong SAP experience across pricing, material master data, purchasing, inventory management, and order processing
*Experience managing MRP and inventory planning activities
*Working knowledge of UK customs, import/export procedures, VAT, and trade compliance requirements
*Proven experience leading and developing customer-focused operational teams




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