Compliance and Client Care Coordinator
other jobs Sills & Betteridge LLP Job
Added before 1 Days
- England,East Midlands,Lincolnshire
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Full job descriptionROLE: Compliance and Client Care Coordinator
LOCATION: Lincoln
SALARY: £28,000 - £30,000
HOURS: 9am – 5.15pm Monday to Friday
BENEFITS:
*33 days’ annual leave inclusive of bank and other public holidays including birthday leave
*Life Insurance at 3x salary
*Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits
We’re looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting the Sills & Betteridge’s commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standards
You will undertake the following but not limited to:
*Support the investigation and resolution of client complaints.
*Draft professional complaint responses and maintain accurate records and logs.
*Produce reports and management information on complaint trends and client feedback.
*Assist with client care initiatives and continuous improvement activities.
*Support the review of policies, procedures, accreditations and regulatory requirements.
*Monitor client feedback and online reviews to help improve service standards.
You will enjoy this role if you are:
*Experience in an administrative, compliance or professional support environment.
*Excellent organisational skills and attention to detail.
*Strong written communication skills and confidence handling sensitive information.
*Good Microsoft Office skills, particularly Word, Outlook and Excel.
*Ability to manage competing priorities and work independently.
Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.
Sills & Betteridge LLP is a well-established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high-quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long-term careers, and we support our people to grow, thrive and do their best work.
REF-230 096
LOCATION: Lincoln
SALARY: £28,000 - £30,000
HOURS: 9am – 5.15pm Monday to Friday
BENEFITS:
*33 days’ annual leave inclusive of bank and other public holidays including birthday leave
*Life Insurance at 3x salary
*Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits
We’re looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting the Sills & Betteridge’s commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standards
You will undertake the following but not limited to:
*Support the investigation and resolution of client complaints.
*Draft professional complaint responses and maintain accurate records and logs.
*Produce reports and management information on complaint trends and client feedback.
*Assist with client care initiatives and continuous improvement activities.
*Support the review of policies, procedures, accreditations and regulatory requirements.
*Monitor client feedback and online reviews to help improve service standards.
You will enjoy this role if you are:
*Experience in an administrative, compliance or professional support environment.
*Excellent organisational skills and attention to detail.
*Strong written communication skills and confidence handling sensitive information.
*Good Microsoft Office skills, particularly Word, Outlook and Excel.
*Ability to manage competing priorities and work independently.
Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.
Sills & Betteridge LLP is a well-established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high-quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long-term careers, and we support our people to grow, thrive and do their best work.
REF-230 096
Job number 4004073
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