Full job descriptionReed is delighted to be partnering with the Greater London Authority (GLA) to recruit a proactive and service-focused Facilities and Front Desk Coordinator, based at City Hall. This is a fantastic opportunity to play a central role in the day-to-day running of an iconic public building, providing an excellent service to both internal stakeholders and visitors alike.
As a key member of the Reception and Facilities team, you will act as the first point of contact for City Hall, ensuring a welcoming, professional, and well-presented environment at all times. This is a varied and hands-on role, combining front-of-house duties with facilities coordination and helpdesk support.
Duration: 3-months contract with possibility of further extensions
Pay: £16.68 per hour via PAYE or £21.54 per hour via Umbrella
Location: Canning Town or Southwark Office (5 days a week in the office - 08.30 – 17.00 or 09.30 – 18.00)
Key responsibilities will include:
*Managing the reception desk, greeting visitors and ensuring a professional front-of-house experience
*Operating the public switchboard and directing calls appropriately
*Responding to facilities-related enquiries and resolving issues for staff
*Supporting the use and ongoing improvement of internal knowledge resources for self-service
*Logging, triaging and managing faults through the FM Helpdesk, liaising with specialist contractors where required
*Monitoring and progressing outstanding jobs through the CAFM system
*Carrying out regular inspections of office, meeting and event spaces, ensuring they are safe, functional and well-maintained
*Assisting with meeting room and event space set-ups, including producing reports for contractors
*Ensuring meeting rooms are appropriately signed, set up and that audio-visual equipment is fully operational
*Maintaining clear communication across the building, including signage for any service disruptions
*Delivering site inductions for new starters, introducing them to facilities and services
*Providing support during building incidents when required
About you:
You will be highly organised, approachable, and confident in dealing with a wide range of stakeholders. A strong sense of ownership and the ability to manage multiple priorities are essential, as is a commitment to delivering a high standard of customer service.
This is an excellent opportunity to contribute to the smooth operation of a high-profile organisation within London, gaining valuable experience in both facilities management and front-of-house services. If you have the required experience and skill-set, then apply now for immediate consideration.