Full job description*Location: Norwich
*Role Type: Full-Time, Initial 3 month temporary assignment with a view to extension
*Salary: £
The Role
Atkinson Moss Leadership recruitment are seeking a commercially driven Operations Director to lead a complete operational and performance turnaround across our clients call centre.
This is a high-impact leadership role for someone who thrives on stepping into an underperforming environment, introducing structure, driving accountability, and building a high-margin sales engine. You will have full operational autonomy to reshape processes, upgrade performance management, and instill a sharp, high-energy sales culture.
Key Responsibilities
*Turnaround Strategy: Diagnose current floor performance, refine sales methodologies, and execute a clear growth strategy.
*Structure & KPIs: Implement rigorous metrics, pipeline tracking, dialler optimization, and activity targets across inbound/outbound teams.
*Floor Leadership: Re-energize the floor through active management, structured 1-to-1 coaching, and performance management.
*Talent Development: Redesign incentive structures and career pathways to motivate, retain, and recruit top sales talent.
Requirements
*Call Centre Expertise: Deep senior leadership experience (Sales Director / Head of Sales) directly within a call centre or contact centre environment.
*Proven Turnaround Track Record: Evidence of transforming underperforming sales teams into high-yielding operations.
*Operational Precision: Strong mastery of call centre metrics, conversion rates, and workflow structures.
*Hands-On Style: A visible, decisive leader who drives standards directly on the floor.
In the first instance, click apply