Full job descriptionThis is a wonderful opportunity for an organised individual who likes to manage their own workload. You will be joining a super friendly and supportive team and morale is great! Your efforts will certainly be recognised as this is a small but highly successful company and everyone makes a real difference to the business.
The Gardening Co-ordinator manages the seamless logistics and allocation of between gardening jobs per month across the UK, acting as the vital link between clients (mainly property agents) and a nationwide network of gardening contractors. Based in the Littlehampton office, this role requires a highly organized individual with a sharp sense of priority and strong common sense to keep on top of a constant, high-volume workflow, especially during peak summer months. Prior gardening experience is not essential.
This role will be ideal for someone who:
*Enjoys liaising with customers/clients and building relationships over the telephone.
*Maintaining accurate records and keeping the CRM up to date.
*Providing high levels of customer service.
Full training will be given to the successful candidate.
Key Responsibilities
*Work Allocation: Review incoming maintenance requests from existing clients, and efficiently assigning tasks (lawn mowing, bush trimming, weeding) to local gardeners across the UK.
*Contractor Sourcing: Conduct proactive research to source, vet, and onboard new local gardening contractors when existing coverage is unavailable in a specific region.
*Relationship Management: Build and maintain excellent, collaborative relationships with independent gardeners to ensure reliable service delivery and high standards.
*Job Progress Tracking: Monitor ongoing tasks to ensure jobs are completed on schedule, at the correct price, and to company standards.
*Client & Contractor Liaison: Composing and sending emails, update clients on job statuses, and handle daily operational enquiries.
*Compliance & Evidence Gathering: Thoroughly chase contractors for mandatory pictures of work and collect outstanding invoices promptly for processing.
*System Management: Accurately log updates, contractor details, and job progression into the internal systems.
Essential Requirements & Personal
*Exceptional Organization: Proven ability to manage a high-volume, continuous administrative workflow without letting tasks slip.
*Prioritization Skills: Ability to work dynamically under pressure, shifting focus seamlessly during peak seasonal surges (spring and summer).
*Problem-Solving & Common Sense: Resourceful with the logical thinking required to negotiate pricing and find reliable contractors in unfamiliar geographic areas.
*Communication Skills: Strong written and verbal communication skills to manage estate agents professionally and motivate independent gardening contractors.
*Tech Literacy: Proficient in Microsoft Outlook and Word, with the ability to quickly learn and navigate an in-house CRM system.
*Attention to Detail: Thorough approach to verifying completed work via photographs and allocating works accurately.
Position Details & Benefits
*Position: Full-time, Permanent.
*Hours: Monday to Friday, 9:00 AM – 5:30 PM.
*Location: Littlehampton office with parking.
*Culture: A collaborative, hands-on, and approachable team environment where we work hard but have fun doing it!
Contact us now for more information and to discuss an interview…