Full job descriptionAre you highly organised, proactive, and confident managing multiple priorities?
We are looking for a Membership Services Administrator to provide essential support to a Technical Field Team and members, ensuring their needs are met.
This role is ideal for someone who enjoys structured administration but also thrives in a customer-facing role. No two days are the same, and you will be at the heart of member support, acting as a key point of contact for both internal teams and external customers.
Key Responsibilities
Administrative & Operational Support
*Provide comprehensive administrative support to the Technical Field Team and Management.
*Book, cancel and rearrange appointments for the Technical Field Team.
*Arrange hotel accommodation as required.
*Order and manage stationery supplies.
*Complete and distribute weekly movement schedules.
*Maintain and update process documents.
*Monitor and manage the Field Services inbox.
Customer & Team Support
*Act as the first point of contact via phone calls and emails.
*Handle enquiries relating to bookings, payments and authorised refunds.
*Update and maintain internal databases accurately.
*Support Member Services with queries, calls and member support.
Training & Certification Administration
*Organise booking confirmations.
*Request and distribute training pins.
*Prepare and email delegate certificates.


*Strong administrative and organisational skills.
*Excellent communication skills, both written and verbal.
*Ability to manage multiple tasks and prioritise effectively.
*Confidence in handling customer enquiries.
*High level of attention to detail.
*Proficiency in Microsoft Office and database systems.
*Ability to work independently and as part of a team.
*Willingness to comply with all reasonable requests as outlined within the contract of employment.