Full job descriptionAdministration Assistant
Location: Alderley Edge
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 8:30am - 5:00pm
Salary: Competitive DOE
Time Recruitment, a preferred recruitment partner, is delighted to be recruiting for an Administration Assistant on behalf of our client, a well-established and growing Residential Property Management company based in Alderley Edge.
This is an excellent opportunity for an organised, proactive, and customer-focused administrator to join a busy and supportive team. Working within the Residential Property Management department, you will provide essential administrative support to Property Managers while acting as a key point of contact for residents, leaseholders, contractors, and clients.
The Role
As an Administration Assistant, you will play a vital role in ensuring the smooth day-to-day operation of a residential property portfolio. You will be responsible for coordinating repairs and maintenance, managing records and systems, supporting compliance processes, and delivering outstanding customer service.
Key Responsibilities
*Acting as the first point of contact for resident, leaseholder, contractor, and client enquiries via telephone and email.
*Raising work orders for repairs and maintenance and monitoring progress through to completion.
*Updating and maintaining work-in-progress trackers and internal databases.
*Coordinating contractor appointments and ensuring effective communication between all parties.
*Maintaining accurate property, resident, and contractor records.
*Assisting with the preparation and distribution of resident communications, notices, and mail merges.
*Supporting compliance administration, including filing certificates, reports, and statutory documentation.
*Managing shared inboxes and ensuring all enquiries are responded to or allocated appropriately.
*Providing diary management and administrative support to Property Managers.
*Managing property key safes and maintaining accurate key sign-in/sign-out records.
*Assisting with contractor onboarding, including issuing PQP forms, liaising with Health & Safety teams, and ensuring contractors are correctly set up on Qube.
*Ordering office stationery and supporting general office administration duties.
About You
The ideal candidate will be a confident administrator with excellent organisational skills and a strong customer-service ethos.
You will have:
*Excellent verbal and written communication skills.
*Strong customer service experience and the ability to build positive working relationships.
*Exceptional organisational and time management abilities.
*High levels of accuracy and attention to detail.
*Experience managing multiple priorities and working to deadlines.
*Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
*Experience coordinating appointments and supporting diary management.
*A proactive, positive, and solution-focused approach.
*The ability to work independently and as part of a collaborative team.
*Previous administration experience within property, facilities management, or a similar office-based environment would be advantageous but is not essential.
What’s on Offer?
*Full-time, permanent position.
*Monday to Friday working hours with no weekends.
*Opportunity to join a professional and supportive team.
*Career development opportunities within a growing business.
*Modern offices based in the desirable location of Alderley Edge.