Full job descriptionOn-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site
FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Service Desk Engineer to join their team in Orpington.
The successful candidate will have strong technical knowledge, excellent customer service skills, and a proactive approach to IT support. The successful candidate will be responsible for providing on-site technical support, resolving hardware and software issues, maintaining IT infrastructure, and ensuring a high standard of service delivery across customer sites.
Key Responsibilities include:
*Provide on-site technical support to customers via in-person requests, phone, email, and ticketing systems
*Diagnose and resolve hardware, software, and networking issues
*Support users with IT equipment, providing guidance and training where required
*Escalate more complex technical issues to senior engineers when appropriate
*Coordinate external technical support where issues cannot be resolved remotely or in-house
*Maintain and support client IT infrastructure, ensuring systems meet performance and compliance standards
*Install and configure new hardware, software, and IT systems
*Create and maintain technical documentation for new issues and resolutions
*Produce reports and accurately log time and activities within ConnectWise
*Provide occasional out-of-hours support when required
Requirements:
*Proven experience in a similar IT support or Managed Services role
*Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking principles
*Experience troubleshooting hardware, software, and network-related issues
*Experience using remote support tools and IT ticketing systems
*Excellent communication and interpersonal skills with a customer-focused approach
*Full UK driving licence and willingness to travel between client sites
*Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable but not essential.
On-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site