Full job descriptionBenefits Operations Coordinator
12 month FTC
Central London
Hybrid
Our client is a highly regarded global organisation operating at the intersection of technology, research and complex business operations. Renowned for attracting exceptional talent and maintaining high standards across all areas of the business, the organisation offers a collaborative and intellectually stimulating environment where operational excellence is highly valued.
This position will play a pivotal role in ensuring the effective delivery, governance and continuous improvement of employee benefits programmes. Acting as the operational lead for benefits administration, the successful candidate will help shape best-practice processes, drive efficiencies and deliver a seamless experience for employees while managing key vendor relationships and stakeholder engagement.
Key Responsibilities
*Lead the day-to-day administration of employee benefits programmes, ensuring accurate processing of enrolments, life events and employee departures.
*Manage relationships with external benefits providers, monitoring service delivery and driving operational improvements where required.
*Oversee the maintenance and optimisation of benefits platforms and systems, supporting enhancements, testing activities and implementation projects.
*Act as the primary escalation point for complex benefits queries, collaborating with internal stakeholders and third-party providers to resolve issues effectively.
*Ensure robust governance, reporting and data integrity across HR systems, benefits platforms and associated processes.
*Partner closely with HR, Payroll, Finance, Reward and technology teams to improve automation, reporting capabilities and operational efficiency.
*Support annual benefits cycles, policy updates and strategic initiatives designed to enhance employee experience and programme effectiveness.
*Develop and maintain clear operational procedures, controls and documentation to support scalable and compliant benefits administration.
Experience required
*Significant experience within employee benefits administration, reward operations or HR operations in a complex corporate environment.
*Strong understanding of benefits governance, compliance requirements and operational best practice.
*Proven experience managing third-party vendors and service providers, including performance monitoring and issue resolution.
*Advanced systems capability, ideally with exposure to HRIS platforms, benefits administration systems and data reporting tools.
*Excellent stakeholder management and communication skills, with the ability to build effective relationships across multiple functions.
*Demonstrated success in delivering process improvements, operational efficiencies and change initiatives.
*Strong analytical skills, attention to detail and a commitment to maintaining high levels of accuracy and data integrity.
*The ability to manage competing priorities in a fast-paced, evolving environment while maintaining exceptional service standards.