Full job descriptionEstate Officers within Parks Services
Location: Manchester City Council
*1 x Estate Officer - Alexandra Park, Russell Road
*1 x Estate Officer - Wythenshawe Park
Main Office Address: Alexandra Park Office, 180 Russell Street, Manchester, Lancashire, M16 7JL
Pay Rate: £14.47 per hour (PAYE)
Temporary Contract Length: 3 Months
Hours: Full Time
Working Pattern: 5 days out of 7 on a rota basis
Manchester City Council are looking for two proactive and customer-focused Estate Officers to join the Parks Service team. This is an excellent opportunity for individuals who enjoy a varied role, take pride in maintaining public spaces, and are committed to delivering excellent customer service.
As an Estate Officer, you will contribute to the delivery of a high-quality and responsive facilities management service, acting as a professional and helpful first point of contact for visitors, customers, and colleagues.
Day to Day of the role:
*Provide a courteous, professional, and efficient service when dealing with enquiries from members of the public and internal customers.
*Resolve customer enquiries at the first point of contact wherever possible, escalating issues when required.
*Maintain parks, buildings, and facilities to agreed safety and security standards.
*Carry out routine inspections, safety checks, and basic maintenance tasks.
*Undertake general cleaning duties and use tools and equipment where required.
*Support the management of financial resources in line with council procedures and financial regulations.
*Accurately update and extract information from management information systems.
*Input requests relating to inspections, repairs, and maintenance activities.
*Operate a range of equipment to ensure a safe environment for colleagues, visitors, and park users.
*Work collaboratively with colleagues to maintain the security of buildings, parks, allotments, open spaces, vehicles, and other council resources.
*Demonstrate a commitment to continuous professional development and service improvement.
Required Skills and Qualifications:
*Have excellent customer service and communication skills.
*Can work independently and use initiative to resolve issues.
*Have experience in facilities, estate, grounds, maintenance, or operational support environments.
*Understand the importance of health and safety and safe working practices.
*Are confident using systems to record and update information accurately.
*Can work flexibly as part of a rota covering 5 days out of 7.
*Take pride in maintaining high standards within public spaces and facilities.
Benefits:
To apply for the Estate Officers within Parks Services, please can you send your cv to