Full job descriptionNight Concierge - High-End ResidentialLocation: Central London
Salary: £28,000 - £30,000
Hours: Wednesday-Friday + every other Saturday
Shift: 7pm - 7am
Employment: Full-time/Permanent
The OpportunityAn excellent opportunity has arisen for a Night Concierge to join a small, prestigious residential building in London, comprising of 30 flats.
This is a fantastic role for someone who takes pride in delivering a professional, discreet and first-class service to residents and guests. Working as part of a small team, you will be responsible for the smooth running of the front of house throughout the night.
Key Responsibilities*Providing a warm, professional and discreet welcome to residents and guests
*Managing the reception and front-of-house area throughout the night
*Monitoring access to the building and ensuring appropriate security procedures are followed
*Handling resident requests and enquiries in a calm and professional manner
*Managing deliveries, post and couriers
*Monitoring CCTV and building systems
*Conducting regular checks of communal areas and reporting any issues
*Responding appropriately to maintenance issues, incidents and emergencies
*Liaising with contractors, emergency services and relevant stakeholders when required
*Maintaining accurate handover notes and communicating important information to the day team
*Ensuring the building remains secure, well-presented and running smoothly overnight
*Providing consistently high levels of customer service to residents
About YouWe’re looking for someone who is professional, reliable and genuinely enjoys working in a customer-facing environment.
You will ideally have:
*Previous experience in a residential concierge or front of house role
*Excellent communication and interpersonal skills
*A polished and professional presentation
*A calm and composed approach, particularly when dealing with unexpected situations
*Strong attention to detail and good organisational skills
*The ability to work independently and use initiative during the night
*A discreet and professional approach when dealing with residents and their personal requirements
*Previous experience within a luxury residential, five-star hotel or premium environment is advantageous
Salary & Benefits*£28,000-£30,000 per annum
*Permanent, full-time position
*28 days’ annual leave including bank holidays
*Company pension scheme
*Long-term career development opportunities
*Opportunity to work within a prestigious residential environment
*Professional and supportive working environment
This is an ideal opportunity for an experienced Night Concierge, Night Porter or Night Front of House professional looking to move into a high-end residential environment and build a long-term career in luxury property.