Full job descriptionAs a Customer Service Advisor in Oldham, you’ll be the first point of contact for customer enquiries, helping to resolve issues and provide support in a professional and efficient manner.
Client Details
A leading manufacturing based in Oldham.
Description
*Handle incoming customer queries via phone, email, and other communication channels.
*Provide accurate information and guidance to customers regarding services.
*Work collaboratively with other departments to resolve customer issues promptly.
*Maintain detailed and accurate records of customer interactions using internal systems.
*Identify and escalate complex issues to the appropriate team or manager.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service role, ideally within a similar environment.
*Strong communication skills, both written and verbal.
*Proficiency in using customer relationship management (CRM) systems or similar tools.
*A proactive approach to problem-solving and attention to detail.
*The ability to manage time effectively in a busy setting.
*A commitment to delivering excellent customer service.
*Can work rotational shifts patterns across Mon - Fri.
We will be conducting interviews throughout August, with a planned start date in early September. Due to business requirements, we are only able to consider candidates who can start during September.
Job Offer
*Competitive hourly rate & weekly pay.
*Free parking on-site.
*Temp to perm opportunity.
*No weekend working.
*Excellent career progression.