Full job descriptionJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Corporate Receptionist (Part Time)Based - On client site Rolls-Royce, East Grinstead RH19
Hours: 25 hours per week, Monday to Friday (either 7:30am - 12:30pm or 12:00pm - 5:00pm)
JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:

A highly self-motivated and passionate team player with a great attention to detail.

The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at East Grinstead. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience providing the necessary support for business related events and community-based initiatives.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Key Responsibilities
Visitor and Contractor Management:

Professionally greet visitors and ensure Reception area is manned for planned arrivals

Issue and manage security passes (printing, activating, cancelling)

Manage sign in/out procedures and record all visitors onto site

Communicate visitor arrivals to relevant personnel promptly

Advise visitors of fire alarm tests and muster points

Show safety videos to new contractors arriving on-site

Manage Heybridge security passes

Maintain stock levels of pass printer ink, pass holders/cards and lanyards
Reception and Switchboard:

Maintain an organised, welcoming and tidy Reception area

Answer, screen and transfer calls for East Grinstead and Heybridge sites

Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing

Make decisions and communicate with those working outside of core business hours

Manage any issues arising outside of core business hours, escalating appropriately
Meeting Room Management:

Process room bookings and video conference requests

Produce monthly utilisation statistics

Set up / clear down meeting rooms, arrange furniture to suit meeting requirements

Order lunches and liaise with catering company

Update meeting requirements spreadsheet

Prepare and serve refreshments

Produce wi-fi codes and process guest WIFI user requests via online system

Create welcome messages on Reception TV

Liaise with JLL Cleaning team regarding meeting room cleaning requirements

Book meeting rooms for RR Recruitment Team interviews and staff meetings

Support with any AV/IT issues

Ensure all meeting spaces are set to a defined standard
General Administration:

Process incoming and outgoing mail and courier items, scanning and emailing post for Accounts Payable

Manage site stationery supplies and order business cards for East Grinstead and Heybridge sites (including proofreading)

Make taxi bookings online or by phone

Coordinate weekly requirements and manage kitchen supplies for 8 kitchens

Place weekly food orders, replenish supplies

Manage hire car collection/drop off

Handle parking management for cars on double yellow lines (notices and staff emails)

Raise work requests through the system for maintenance and cleaning

Manage bookings for visitor car parking spaces

Carry out administration tasks to support the business

Maintain and update the front of house folder with complete work instructions
Facilities Support:

Create, laminate and display advisory notices to staff

Organise and maintain office keys
Health, Safety, Quality and Environment (HSQE) Support:

Support Emergency Evacuation procedures

Support weekly fire alarm testing when Facilities Assistant Manager is on annual leave
General Duties:

Work to standard operating procedures implemented across corporate facilities

Ensure performance is compliant with agreed SLA

Support the review of procedures and processes

Put forward suggestions and initiatives for service improvement

Ensure all customer requests are dealt with efficiently and effectively
**Experience Required:Essential:

Passionate about exceptional customer service with a flexible and proactive approach

Experienced in Front of House or Reception, ideally within a corporate or 5-star hotel environment

Ability to build positive relationships with colleagues, guests and clients at all levels, including Senior Executives

Able to work on own initiative with minimal direction

Confident in managing emergency situations and making decisions as required

Strong team player with commitment to supporting colleagues and a "can do" attitude

Excellent written and oral communication skills

Exceptionally organised with skilled multi-tasking abilities

High attention to detail

Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)

Clear understanding of Health & Safety practices

Customer focused with enthusiastic and conscientious approach...