Full job description20426 - Performance Lead - Permanent - Full TimeGeneral InformationSalary

£46,746 - £48,760

Working Pattern

Full Time

Vacancy Approach

External

Location

Barnstaple, Bath, Bournemouth, Bridgewater, Bristol, Camborne, Chippenham, Dorchester, Exeter, Gloucester, Plymouth, Poole, Salisbury, St Austell, Swindon, Taunton, Torquay, Truro, Weston-super-Mare, Weymouth, Yeovil

Region

South West

Closing Date

16-Aug-2026

Business Unit

NPS South West Performance and Quality (2021)

Post Type

Permanent

Civil Service Grade

Other

Number of jobs available

1

Reserve List

12 Months

Job ID

20426
Descriptions & requirementsJob description
Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues.
Summary
As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Lead PS performance management
*Lead on the maintenance of national performance standards
*Research, investigate and report on the reasons for performance at the regional level.
*Undertake and analyse surveys of internal and external customers.
*Carry out data audit exercises and quality inspection as required.
*Respond to internal and external requests for performance monitoring information, training or support at the regional level.
*Maximise the potential use of IT systems and databases in respect of performance management
*Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
*Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
*Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
Support quality assurance
*Contribute to the PS performance and quality improvement strategy
*Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
*Support the delivery of practice development in the PS
*Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
*Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
*Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
Develop Team and Partnership Working
*Develop productive working relationships with colleagues and stakeholders
*Contribute to team and organisation’s understanding of its stakeholders and customers
Plan and organise
*Contribute to programme implementation
*Share of knowledge and good practice to inform innovation and improve service delivery
Communication
*Providing information, feedback and advice
*Participate in meetings where appropriate Use information to take critical decisions
*Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
*Develop and utilise data to identify trends
*Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence
Diversity and Equality
*Contribute to a culture and systems that promote equality and value diversity
*Implement the diversity policies of the service.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Additional Information
This is an exciting opportunity to join the South West Performance and Quality Team in a leadership role at a time when performance insight, data quality and assurance are central to regional delivery and improvement. The role will provide management oversight of performance reporting, analytical activity and data led improvement work, supporting the region to turn complex information into clear insight for leaders and operational teams. The successful candidate will need to understand how performance data is structured, manipulated and interpreted, with confidence in using tools such as Power BI, Power Automate and Microsoft applications to support dashboards, reporting processes, data quality, workflow improvement and evidence based decision making. While this is a management role, strong technical awareness will be important to lead the team effectively, challenge data outputs, support continuous improvement and ensure performance information is accurate,

meaningful and aligned to regional priorities.
Please make sure that you are using the STAR method when answering the interview questions.
The STAR method is a structured approach to answering interview questions by outlining the Situation, Task, Action, and Result of your experiences.
Statement of suitability - A statement of suitability (max 500 words) explaining how you consider your personal skills, qualities and experience evidence of your suitability for this role in reference to the essential criteria.
Sifting on a lead behaviour - Should a large number of applications be received, an initial sift may be undertaken using the lead behaviour (Changing and Improving). Candidates who pass the initial sift will progress to full sift, or progress straight to interview.
The STAR method is a structured approach to answering interview questions by outlining the Situation, Task, Action, and Result of your experiences.
Working Arrangements & Further Information
The MoJ offers Hybrid...