Full job descriptionMHST AdministratorBand 4Main area

CYPMHS
Grade

Band 4
Contract

Permanent
Hours
*Part time
*Flexible working
22.5 hours per week
Job ref

367-SS-101509
Site

Hailey Hall School
Town

Broxbourne
Salary

£28,392 - £31,157 per annum, pro rata
Salary period

Yearly
Closing

20/08/2026 23:59
Values Based ScreenerAt Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a ’completion code’ by email, which will be valid for 6 months and required to submit your application form.


Job overviewPlease be aware that this role is NOT eligible for Sponsorship
If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship
We are looking for an administrative officer to join our Mental Health Support Teams (MHST) in East Herts to provide comprehensive administrative support to our Teams. We currently have a Part-time post available for 22.5 hours per week.
Office working is required as well as travel to some bases.
If you feel you have the skills and experience we are looking for then we would welcome an application from you.
Main duties of the jobYou will co-ordinate information and provide administration and clerical support in order to facilitate the effective running of the service. This will include diary management, comprehensive management of data such as annual leave, sickness and attendance reports on behalf of the Team, filing, and ensuring maximum efficiency of processes. It is essential that you have GCSE in English Language and Mathematics Grade C or above or equivalent.
Working for our organisationHertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ’Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on…
Detailed job description and main responsibilitiesYou will be proficient in the use of a wide range of IT packages, have experience of organising and prioritising diaries and schedules, and experience of organising and taking minutes in meetings. You will have good communication and organisational skills and the ability to work with minimal supervision and on your own initiative to achieve deadlines.
Person specificationQualifcations Education & TrainingEssential criteria*Educated to Secondary Level with GCSE Maths and English level 2 or above
*Experience of working in an office environment
*Experience co-ordinating team administrative tasks
Desirable criteria*Experience in healthcare/education setting
*Knowledge of healthcare terms used in their day to day working
*ECDL qualification
*NVQ3/RSA3 or equivalent experience
COMMUNICATION SKILLSEssential criteria*Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
*To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
*To have proven skills and experience establishing effective working relationships with internal and external stakeholders
ANALYTICAL SKILLSEssential criteria*Problem solving, decision making and analytical skills.
*Ability to analyse data and compile information for reports
Previous Experience, Skills & KnowledgeEssential criteria*Ability to organise and prioritise workload
*Proficiency in diary management and coordinating appointments
*Experience of writing formal minutes
*Independent, lone and team working skills
*Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
*Evidence of the ability to organise and plan complex events
Desirable criteria*Experience of adapting to, and managing, change
*Evidence of creating new processes or documents to assist team set up or functionality
DiversityEssential criteria*Show respect and treat people with dignity
Physical/Mental/Emotional EffortEssential criteria*Ability to cope with multiple tasks, tight deadlines and competing demands
Desirable criteria*Emotional Maturity
Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.
Employer certification / accreditation badgesApplicant requirementsThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download*JD AND PS (PDF, 395.2KB)
*What is an MHST (PDF,...