Full job descriptionRetinal Admin ClerkNHS AfC: Band 3Main area

Retinal Admin Clerk
Grade

NHS AfC: Band 3
Contract

Permanent: 5 Days per week - Mon - Thurs 9-5 , Fri
Hours

Full time - 37.5 hours per week (5 Days per week - Mon - Thurs 9-5 , Fri )
Job ref

435-S126-26
Site

Royal Blackburn Hospital
Town

Blackburn
Salary

£25,760 - £27,476 n/a
Salary period

Yearly
Closing

17/08/2026 11:00
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overviewThe post holder will support the retinal and other teams in Ophthalmology services providing complex and high-quality clerical and administrative support. Scheduling and manage the Urgent eye clinic appointments., Retinal and Diabetic Injection appointments and Consultations.
The role requires competency in general administrative skills, Booking Knowledge, good IT knowledge of Cerner and with excellent communication skills and demonstrate an ability to work well within a team and form
Main duties of the jobResponsible for providing a confidential administrative service, which may involve dealing with complex and sensitive information and managing the reception desk/ window daily answering calls, making appointments, downloading referrals from ERS, Wet AMD email accounts and print for Triage etc., for nursing team and arranging appointments , ordering and setting up of Diabetic Macular and Retinal clinics and clinic set up and booking of Injection service and completing diagnostic forms.
Working for our organisationEast Lancashire Hospitals NHS Trust (ELHT) was established in 2003 and is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.We employ 10,000 staff, some of whom are award winning and internationally renowned for their work and achievements. We treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. Our high quality healthcare services are offered across five hospital sites and various community sites.
Detailed job description and main responsibilitiesThe post holder will support the retinal and other teams in Ophthalmology services providing complex and high-quality clerical and administrative support. Scheduling and manage the Urgent eye clinic appointments.
The role requires competency in general administrative skills, good IT knowledge and with excellent communication skills and demonstrate an ability to work well within a team and form
Responsible for providing a confidential administrative service, which may involve dealing with complex and sensitive information and managing the reception desk/ window daily answering calls, making appointments, downloading referrals from ERS, Wet AMD email accounts and print for Triage etc., for nursing team and arranging appointments , ordering and setting up of Diabetic Macular and Retinal clinics and clinic set up and booking of Injection service and completing diagnostic forms.
Person specificationKnowledge , ExperienceEssential criteria**English language, and maths GCSE, business administration. ECDL/CLAIT or equivalent NVQ level 2 & 3 in Customer Care

Desirable criteria**NVQ level 2 & 3 in Customer Care * NVQ level 2 in Business & Admin

Knowledge and ExperienceEssential criteria**Proficient in the use of Microsoft Office, Inc. Word, Excel, Outlook, Net Accounts, CERNER & EMIS Experience of accessing internet/email systems. Previous experience of working within a team. * Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone.

Desirable criteria**Experience in the hospital Patient Administration System EMIS, CERNER, MEDISIGHT

Skills and KnowledgeEssential criteria**Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone.* Able to work unsupervised and prioritise workload. * Previous administration experience is essential

Desirable criteria**Proven excellent telephone manner and able to deal with difficult and sensitive requests Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills To demonstrate the ability to work to short timescales, as and when required.

Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
*Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
*This vacancymay close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.**
*Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

*Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post.Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose...