Full job descriptionCustomer Care Assistant

Harlow | £24,500 | Hybrid Working (3 Days Office / 2 Days Home)
Looking for your first step into an office-based career?
This is a fantastic opportunity for someone with customer service experience to join a successful organisation offering full training, hybrid working and excellent benefits.
As a Customer Care Assistant, you will support customers by phone and live chat, helping with enquiries, resolving issues and ensuring a great customer experience.
What’s in it for you?
*Hybrid working
*25 days holiday plus bank holidays
*Private Medical Insurance
*Enhanced pension scheme
*Death in Service benefit
*Charity volunteering day
*Additional employee benefits
What you’ll be doing
*Handling customer enquiries via phone and live chat
*Resolving queries and escalating when needed
*Updating customer records
*Providing information and support to customers, contractors and suppliers
*Maintaining accurate records on internal systems
What we’re looking for
*Previous customer service experience
*Confident communication skills
*Good attention to detail
*Basic Microsoft Office and IT skills
*Positive, professional attitude
Perfect for someone looking to move from retail, hospitality or customer service into a professional office environment.
Apply today to start building your long-term career.