Full job descriptionVenn Group have partnered with a leading Private Hospital in central London, who are looking for an interim Credit Controller to help clear a backlog of debt. The role will last for an initial 6 months, but there could be opportunity of extension/permanent work for the right candidate.
The role will offer hybrid working (2/3 days per week on-site) and would be looking to start immediately.
Applicants must have Credit Control experience in a Private Healthcare setting, specifically chasing PMI & Self-Pay debt.
Responsibilities:
*Analyse, prioritise, and clear aged debt across PMI and self-pay accounts
*Work directly with insurers to resolve queries, secure authorisations, validate coverage, and chase overdue remittances
*Contact patients with sensitivity to arrange payment, set up plans and resolve disputes
*Collaborate with clinical, admissions, and billing teams to correct coding errors, missing documentation, or misaligned charges that delay payment.
*Produce clear weekly reports on backlog reduction, risks, disputes, and expected recovery timelines for senior finance leadership.
*Identify root causes of debt build-up and recommend practical fixes to prevent future backlogs
Requirements:
*Proven experience managing PMI and self-pay debt within a private hospital environment.
*Immediate Availability to start a new role
*Confident in high-volume collections, dispute resolution, and negotiating payment plans.
*Comfortable using hospital billing platforms, patient administration systems, and reconciliation tools.