Full job descriptionAccount Manager


Job Location: Poole, Dorset


Job Type: Permanent


Salary: Up to £31,500 per annum + Bonus


Hours: 40 hours per week,Monday – Friday 8.00am – 5.00pm


Benefits: 30 days holiday (inc Bank holidays), Holiday buy-back scheme; Company sick pay; Free onsite parking; Perks at Work; Cycle to Work scheme; Employee assistance programme (EAP); Company social and corporate events


A long-standing, family-owned business based in Poole are looking to recruit an Account Manager on a permanent basis.


Working within a team of 8, this is a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities.


Key duties:


*Proactively undertaking outbound calls daily
*Responding to customer email enquiries
*Book appointments for Business Development Managers, ensuring all opportunities are accurately recorded
*Manage and follow up on customer quotes, liaising with internal teams for pricing, stock, and delivery details
*Analyse customer accounts to identify opportunities for growth and increased profitability
*Identify and sell new or existing product opportunities
*Build and maintain strong client relationships, anticipating needs and resolving issues
*Stay informed on product availability, industry trends, and customer requirements
*Handle customer complaints professionally, documenting and communicating resolutions
*Conduct account reviews with BDMs and Sales Support teams


The successful candidate will possess;


*Experience in B2B or B2C environments
*Confident selling over the phone and via virtual meetings
*Strong commercial awareness and ability to interpret data
*Keen to develop product and industry knowledge
*Excellent relationship-building skills
*Strong negotiation and persuasion abilities to achieve win-win outcomes


For more information on this position, company or to apply for this role, please contact our recruitment team by sending your CV