Full job descriptionSales Administrator
£25 per hour | 4-Month Contract | Hybrid, London | 3 days office, 2 days remote

We are currently recruiting for a Customer Service & Sales Support Executive to join a well-established global organisation on an initial 4-month contract.

This is a fantastic opportunity for someone with strong customer service, order processing or sales support experience who is confident communicating with customers over the phone and enjoys working in a fast-paced, target-driven environment.

The Role:
*Accurately and efficiently processing customer orders
*Speaking with existing customers to clarify requirements, pricing and product needs
*Handling inbound customer calls and identifying opportunities to upsell
*Making outbound calls to existing customers to support customer retention
*Using customer and business reports to identify opportunities to retain and develop accounts
*Maintaining accurate customer records and account information
*Preparing basic quotations and proposals
*Registering customer complaints and managing escalations where required
*Supporting the wider sales and customer service function
*Ensuring orders are processed accurately, efficiently and profitably

Essential Skillset:
*Previous experience in customer service, sales support, order processing, account management or an internal sales environment.
*An excellent telephone manner and confident communication skills.
*Strong customer service skills with a customer-focused approach.
*Experience handling inbound customer enquiries and/or orders.
*The confidence to identify upselling and commercial opportunities.
*Excellent attention to detail and accurate data-entry skills.
*The ability to remain calm and professional in a busy, pressured environment.

Package
*£25 per hour
*4-month contract
*Hybrid working
*3 days per week in the office
*2 days working remotely
*Monday–Friday working environment
*Opportunity to work within a large, globally recognised organisation