Service Desk Analyst
other jobs Pearson Whiffin Recruitment Ltd
Added before 1 Days
- England,South West,Gloucestershire
- Full Time, Part Time, Contract
- £180 - £200 per day
Job Description:
Full job description
Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester - possibility to go permanent
We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.
Key Responsibilities
* Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
* Configure, deploy, and manage Apple hardware across the business
* Support modern workplace and endpoint management solutions
* Troubleshoot hardware, software, connectivity, and user-related issues
* Support device security, patching, compliance, and asset management
* Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
* Knowledge of MacOS and Apple ecosystem devices
* Experience supporting laptops, desktops, and mobile devices in enterprise environments
* Understanding of networking fundamentals and troubleshooting
* Experience with MDM tools such as Jamf is advantageous but not essential
* Knowledge of Microsoft 365 and identity/access management solutions
* Excellent communication and problem-solving skills
Desirable Skills
* Apple certifications or relevant technical certifications
* Experience in hybrid cloud environments
* Scripting or automation knowledge (Bash, PowerShell, or similar)
Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester - possibility to go permanent
We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.
Key Responsibilities
* Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
* Configure, deploy, and manage Apple hardware across the business
* Support modern workplace and endpoint management solutions
* Troubleshoot hardware, software, connectivity, and user-related issues
* Support device security, patching, compliance, and asset management
* Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
* Knowledge of MacOS and Apple ecosystem devices
* Experience supporting laptops, desktops, and mobile devices in enterprise environments
* Understanding of networking fundamentals and troubleshooting
* Experience with MDM tools such as Jamf is advantageous but not essential
* Knowledge of Microsoft 365 and identity/access management solutions
* Excellent communication and problem-solving skills
Desirable Skills
* Apple certifications or relevant technical certifications
* Experience in hybrid cloud environments
* Scripting or automation knowledge (Bash, PowerShell, or similar)
Job number 4025953
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Company Details:
Pearson Whiffin Recruitment Ltd
Since the consultancy was founded in 2004 we have developed a reputation for providing an outstanding level of customer service. It?s a reputation we ...