Full job descriptionCustomer Co-ordinator

Temporary Fixed Term Contract

Nottingham, NG7

25 hours per week, Monday to Friday
About the Role
If you thrive in a fast-paced environment, enjoy building strong customer relationships, love organising multiple priorities, and take pride in delivering exceptional customer service, we’d love to hear from you.
We are seeking a proactive, organised and detail-oriented Customer Co-ordinator to join our growing team. This is an excellent opportunity to play a key role in supporting our customers and ensuring the smooth delivery of services. You will be at the heart of our operations, acting as the link between customers, clinicians and internal teams.
You will coordinate service delivery, manage customer enquiries, organise clinics, and help ensure every interaction is professional, efficient and customer-focused. If you enjoy problem-solving, building lasting relationships and making a meaningful contribution within a supportive environment, we’d love to hear from you.
Key Responsibilities
• Act as the first point of contact for customers, providing professional, friendly and timely support via telephone, email and Microsoft Teams.

• Manage the Customer Management inbox and respond promptly to customer enquiries.

• Coordinate occupational health services, including scheduling appointments, organising clinics and supporting service delivery.

• Maintain accurate customer records using Salesforce CRM and ensure information is kept up to date.

• Prepare customer correspondence, reports and other documentation as required.

• Liaise with customers, clinicians and internal teams to ensure services are delivered effectively and efficiently.

• Monitor customer feedback and identify opportunities to improve the customer experience.

• Support the onboarding of new customers and the secure transfer of confidential records.

• Ensure all customer information and documentation is managed accurately and in accordance with GDPR and organisational policies.

• Provide administrative and logistical support to the wider Customer Management Team.
About You

To be successful in this role, you will have:

• Experience using Salesforce or another CRM system.

• Excellent communication and customer service skills.

• Strong organisational skills with excellent attention to detail.

• The ability to manage multiple priorities and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office.

• Previous experience in a customer service, administration or coordination role (experience within healthcare or occupational health is desirable).
We’re Looking for Someone Who Is

• Organised, proactive and reliable.

• Customer-focused with a positive, can-do attitude.

• Comfortable working in a fast-paced environment.

• Committed to delivering a high-quality service and building strong relationships.

• Keen to learn, develop and contribute to a growing organisation.

• Qualified to Business Administration Level 2 or 3 (desirable).
What You’ll Receive in Return

• Employee Assistance Programme (EAP)

• Counselling Services

• Virtual GP Services

• Wellbeing Services

• 25 days annual leave plus bank holidays (pro rata)

• Up to 2 days per month working from home following successful completion of probation
Pay

£13.53 per hour

Benefits
• Company pension

• Free parking

• Health & wellbeing programme

• On-site parking
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