Full job descriptionCustomer Service & Operations Coordinator
Location: Lancaster Area
Hours: Monday to Friday
Salary: Up to £30,000 DOE
Contract: Temporary to Permanent
The Company
Our client is a growing and successful business seeking a Customer Service & Operations Coordinator to join their busy, fast-paced team. This is an excellent opportunity for someone who enjoys a varied role, thrives under pressure, and takes pride in delivering exceptional customer service.
The Role
This role combines customer service, administration, order processing, logistics coordination, and operational support. You will manage customer enquiries, process requests, coordinate deliveries, maintain accurate records, and support daily business operations.
Key Responsibilities
*Managing inbound customer enquiries via phone and email
*Resolving customer issues and providing first-class service
*Processing orders, returns, replacements, and service requests
*Maintaining accurate records within internal systems
*Coordinating collections, deliveries, and operational activities
*Liaising with internal departments and external providers
*Monitoring and resolving delivery-related queries
*Raising and managing claims where required
*Providing administrative support across the wider team
About You
We’re looking for an organised, proactive individual who can manage multiple priorities and work effectively in a busy environment.
Essential Skills & Experience:
*Previous customer service experience
*Strong administration and organisational skills
*Experience using CRM or database systems
*Excellent attention to detail
*Ability to multitask and prioritise workload
*Confident communication skills
*Strong problem-solving abilities
*Ability to work independently and as part of a team
Desirable Experience:
*Order processing or sales administration
*Logistics, supply chain, or delivery coordination
*E-commerce administration
*Inventory or stock management support
*Experience working in a fast-paced office environment
Suitable Backgrounds
Applications are welcomed from candidates with experience in:
*Customer Service
*Administration
*Sales Support
*Logistics Coordination
*Supply Chain Support
*Purchasing Administration
*Retail Operations
*Hospitality
*E-commerce Support
*Warehouse Administration
The Environment
This is not a quiet office role. The successful candidate will enjoy working in a busy environment, managing multiple tasks, and adapting to changing priorities while maintaining excellent service standards.
What’s on Offer?
*Opportunity to join a growing business
*Potential for permanent employment
*Long-term career prospects
*Varied and engaging workload
*Supportive team environment
*Opportunity to develop skills across multiple business functions
If you’re an experienced customer service professional looking for a varied role within a busy and supportive environment, we’d love to hear from you.