Incident Management Analyst
other jobs Context Recruitment Limited
Added before 7 Days
- England,Yorkshire and The Humber,North Yorkshire,Harrogate
- Full Time, Permanent
- £25,000 - £26,000 per annum
Job Description:
Full job descriptionIncident Management Analyst (Entry Level)
Hybrid working - 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
*Handle customer incident escalations and provide timely updates
*Monitor VIP and sensitive tickets to prevent SLA breaches
*Document incident reports and contribute to process improvements
*Conduct quality checks and support team training
*Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
*Strong communication and customer service skills
*Good attention to detail and time management
*Able to work under pressure and across teams
*Willingness to learn and tackle new technical areas
*ITIL 4 Foundation (desirable)
Hybrid working - Offices in Harrogate.
Paying £26,000 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location.
Hybrid working - 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
*Handle customer incident escalations and provide timely updates
*Monitor VIP and sensitive tickets to prevent SLA breaches
*Document incident reports and contribute to process improvements
*Conduct quality checks and support team training
*Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
*Strong communication and customer service skills
*Good attention to detail and time management
*Able to work under pressure and across teams
*Willingness to learn and tackle new technical areas
*ITIL 4 Foundation (desirable)
Hybrid working - Offices in Harrogate.
Paying £26,000 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location.
Job number 4031833
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Company Details:
Context Recruitment Limited
Context Recruitment is a privately owned, boutique information technology recruitment agency focused on delivering a premium service. We are providers...