Service Desk Team Leader
other jobs Identify Solutions
Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- £45,000 - £50,000 per annum
Job Description:
Full job descriptionService Desk Team Leader
Up to £50,000 per annum + benefits
London (Farringdon/Chancery Lane)
Hybrid (3 Days Office / 2 Days Home)
We’re looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required.
Working alongside the Service Desk Manager and another Team Leader, you’ll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience.
Key Responsibilities
*Lead, coach and develop a team of 1st and 2nd Line Engineers
*Act as an escalation point for technical issues
*Manage ticket queues and ensure SLA targets are met
*Conduct 1-2-1s, performance reviews and coaching sessions
*Allocate workloads and coordinate engineer activity
*Drive service improvements and best practice
*Support incident management and customer escalations
*Remain hands-on and assist the team when needed
About You
*Previous experience leading or mentoring IT support teams
*Strong background in Service Desk or IT Support environments
*Excellent customer service and stakeholder management skills
*Comfortable working in a fast-paced MSP environment
*Strong organisational and problem-solving skills
*Knowledge of ITIL principles and service management processes
If this position sounds like it might be of interest, please feel free to get in touch via email
Up to £50,000 per annum + benefits
London (Farringdon/Chancery Lane)
Hybrid (3 Days Office / 2 Days Home)
We’re looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required.
Working alongside the Service Desk Manager and another Team Leader, you’ll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience.
Key Responsibilities
*Lead, coach and develop a team of 1st and 2nd Line Engineers
*Act as an escalation point for technical issues
*Manage ticket queues and ensure SLA targets are met
*Conduct 1-2-1s, performance reviews and coaching sessions
*Allocate workloads and coordinate engineer activity
*Drive service improvements and best practice
*Support incident management and customer escalations
*Remain hands-on and assist the team when needed
About You
*Previous experience leading or mentoring IT support teams
*Strong background in Service Desk or IT Support environments
*Excellent customer service and stakeholder management skills
*Comfortable working in a fast-paced MSP environment
*Strong organisational and problem-solving skills
*Knowledge of ITIL principles and service management processes
If this position sounds like it might be of interest, please feel free to get in touch via email
Job number 4031997
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metapel
Company Details:
Identify Solutions
Company size: 5–9 employees
Industry: Recruitment Consultancy
Identify Solutions offers a unique and contemporary approach to recruitment for Start-ups, Scale-ups, through to Enterprise Businesses.Working in a pa...