Full job descriptionJob title: Field Care Supervisor
Specialism: Community care
Contract: Full time | Permanent |Office and remote working - including some evenings and weekend work
Salary : £26,500 - £28,500 per annum | 37.5 hours per week
Key Responsibilities:
Client Care & Quality Assurance
*Conduct initial assessments and regular reviews of client care plans / Risk Assessments
*Perform spot checks, quality monitoring visits, and audits to ensure compliance.
*Ensure packages – care delivery meets individual needs and preferences
*Respond promptly to client concerns or complaints and escalate where necessary
*Attend Multi agency meetings when necessary
*Support care teams with appropriate appointments such as dentist, doctors, optician and other health and well-being requirements
*Ensure Birdie is up to date and is regularly reviewed – including reviews, feedback by maintaining regular communication with clients and their families
*Review daily observations, alerts, and update general feed/ commentary
Staff Supervision & Support
*Supervise, mentor, and support care workers in the field.
*Conduct staff supervisions, appraisals, and competency assessments.
*Support with introductions of staff
*Identify training needs and support staff development.
*Provide Shadowing and guidance for staff
*Participate in team meetings
*Observation and Competency checks where applicable - Spot checks and competency checks - Safe practice and specialist skills
*Support and engage with Staff to utilise Birdie and keep records up to date
Operational Duties
*Assist with rota planning and ensure adequate staffing levels.
*Provide emergency cover in the field when required / designated rota
*Maintain accurate records and documentation in line with company policies and regulatory requirements.
*Liaise with CDP / Managers to ensure care continuity – gaps in rota’ skills
*Conduct audits on care records to ensure compliance
*Promote safe working practices
*Contribute to the service improvement
*Promote the service to wider market
Communication & Coordination
*Act as a liaison between clients, care workers, and office / management.
*Attend regular team meetings and contribute to service improvement initiatives.
*Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs.
*Collaborate with external agencies and professionals involved in the care management
Performance
• Regular update reporting, communication and liaison with Managers and team
• Achieve your targets and key performance indicators agreed
• Ensure Data Protection, GPDR compliance
• Attend training / workshops as identified
Promote the use of care management systems
Who we’re looking for…
*Proven experience within care profession
*Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding, and CQC regulations
*Excellent Communication skills
*Promote positive company culture
*Possess strong organisational skills
*Ability to work independently
*Experience/qualification/training in using IT systems and databases (Excel, Word etc.) or electronic care management
*First Aid/Moving and handling/medication training/ Care planning/supervising care workforce
*Full UK driving licence and access to a vehicle, willing to travel
*Self-motivated to develop themselves and promote the business
Desirable
*RFQ – level 2 / 3 Health/ Social care
Essential - Car driver and access to car. we are unable to offer sponsorship for this role