Full job descriptionSalary: Up to £30,000
Location: London
Job status: Permanent
Working hours: 9:00-17:30 (5 days on-site)
Start date: ASAP


Responsibilities:
*Handle customer inquiries via phone and email regarding Overseas Insurance and Healthcare Programs, and liaise with overseas branches, clients, claimants, and medical facilities.
*Coordinate medical assistance services, including issuing and managing payment guarantees and arranging medical interpreters.
*Process and manage insurance claims, including claim adjustments, necessary investigations, and appropriate interpretation and application of insurance policies and Healthcare Programs.
*Maintain accurate records and documentation, including post logs, claim/invoice master logs, claim-related documents, filing, scanning, and data updates.
*Provide general administrative and operational support and perform other duties as assigned by the Supervisor or Manager.


Requirements:
*Current administrative experience in Japan; travel/hospitality experience preferred.
*Available for long-term employment; YMS/Student Visa holders may be considered if eligible to switch visas.
*Native-level Japanese and business-level English.
*Strong PC and Microsoft Office skills; advanced Excel skills preferred.
*Strong multitasking skills.


Please follow us on Linkedin: /people-first-team-japan
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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