Full job descriptionReceptionist
Belfast


Why Lockton?
Lockton is the world’s largest privately held, independent insurance broker, known for its entrepreneurial culture, exceptional client service and strong commitment to its people. Our independence empowers us to prioritise what matters most: our clients, our people and our communities.
As the first face and voice of our Belfast office, you play a pivotal role in shaping the Lockton experience. We are looking for someone who embodies our values—professionalism, warmth, ambition and a proactive approach to service.


Purpose of the Role
To act as the first point of contact for all visitors and staff entering the Belfast office, ensuring every interaction reflects Lockton’s high standards. This role supports the smooth running of Reception, managing switchboard activity, assisting with administrative duties and delivering a consistent, polished and welcoming experience at all times.


Key Responsibilities
*Reception & Visitor Experience
*Welcome all visitors with professionalism and warmth, ensuring a seamless introduction to Lockton.
*Manage visitor sign-in processes and ensure guests are collected promptly from Reception.
*Maintain an immaculate Reception area, working closely with Security, Facilities and the Office Manager to uphold Lockton’s standards.
*Ensure visitors are offered refreshments and made comfortable throughout their stay.


Switchboard & Communication
*Serve as the first point of telephone contact, delivering high levels of customer service in every interaction.
*Answer, screen and route calls efficiently to the appropriate contacts.
*Handle enquiries with confidence and discretion, taking initiative where appropriate.


Meeting Room & Facilities Support
*Manage the meeting room diary, coordinating efficiently with colleagues to avoid clashes.
*Ensure meeting rooms are kept tidy, presentable and correctly set up.
*Liaise with Facilities on room maintenance, equipment needs or any issues impacting the visitor experience.


Administrative Support
*Provide general administrative support in line with Lockton procedures.
*Copy, scan and distribute documentation as required.
*Manage incoming and outgoing post, ensuring deadlines for couriers are met.
*Maintain and organise the staff kitchen area to a high standard.
*Binding of contracts


Competencies & Skills
*Professional Capabilities
*Strong communication skills, with the ability to interact professionally with clients, insurers and colleagues.
*Excellent organisational skills with the ability to prioritise and manage time effectively.
*Consistently demonstrates Lockton’s standards, values and service expectations.
*High level of accuracy and attention to detail in all tasks.


Technical Skills
*Good working knowledge of Microsoft Office (Word, Excel, Outlook).
*Confident working with office equipment and telephone management systems.
*Comfort with learning new technologies and systems provided by Lockton.


Personal Qualities
*Calm, courteous and composed under pressure.
*Proactive, dependable and able to work collaboratively with colleagues.
*A natural ambassador for Lockton, delivering exceptional service at every touchpoint.


What You Can Expect at Lockton
*A supportive team environment grounded in trust, autonomy and personal growth.
*Opportunities to learn more about our business and develop your career within the wider Lockton network.
*A workplace that values your contribution, encourages new ideas and celebrates high standards of service.