Full job descriptionCustomer Service & Operations Coordinator
We’re looking for an organised and customer-focused individual to join our busy Operations team. This role is ideal for someone with strong administration and customer service experience who enjoys building relationships, solving problems and working in a fast-paced environment.
As a Customer Service & Operations Coordinator, you’ll be responsible for supporting customers and partners, managing operational information, resolving queries and ensuring high standards of service are delivered at all times.
Key Responsibilities
*Deliver excellent customer service to internal and external customers.
*Act as a first point of contact for customer enquiries and escalations.
*Build and maintain strong relationships with customers, partners and colleagues.
*Accurately process and maintain operational data and documentation.
*Investigate and resolve issues within agreed service levels.
*Monitor customer requirements and keep stakeholders updated throughout the process.
*Prepare quotations and identify opportunities to add value for customers.
*Manage records, reports and filing systems with a high level of accuracy.
*Support claims and discrepancy investigations where required.
*Provide administrative support across the wider team.
*Contribute to continuous improvement initiatives and operational efficiency.
What We’re Looking For
*Previous experience in administration, customer service, coordination or operational support.
*Excellent communication and interpersonal skills.
*Strong organisational skills and attention to detail.
*Ability to manage multiple priorities in a fast-paced environment.
*Confident using Microsoft Office and other business systems.
*A proactive, positive attitude with strong problem-solving abilities.
*A team player who is willing to learn and support colleagues when needed.
What We Offer
*A supportive and friendly team environment.
*Full training and development opportunities.
*A varied role with opportunities for progression.
*Competitive salary and benefits package.
*Free parking
If you’re an organised and customer-focused professional who enjoys delivering exceptional service and building strong working relationships, we’d love to hear from you