Full job descriptionExport Administrator- £30,000- Permanent
We are recruiting for an experienced Export Administrator to join a busy and growing business with a strong international customer base.
This is an excellent opportunity for a highly organised and customer-focused administrator who enjoys working in a fast-paced environment. The successful candidate will play a key role in supporting export operations, coordinating international shipments, processing orders, and ensuring customers receive an exceptional service from order placement through to delivery.
Key Responsibilities
*Process export orders, quotations, and associated sales documentation accurately and efficiently.
*Produce and maintain export documentation, including commercial invoices, packing lists, shipping documentation, and certificates of origin where required.
*Coordinate domestic and international shipments with freight forwarders, couriers, shipping agents, and customs brokers.
*Track shipments and provide customers with regular updates on order progress, lead times, and delivery schedules.
*Ensure all export documentation complies with customer requirements, customs regulations, and international trade procedures.
*Investigate and resolve delivery issues, shipping discrepancies, and courier claims.
*Maintain accurate customer, order, and shipment records within company systems.
*Build and maintain strong relationships with international customers, distributors, and trade partners.
*Liaise with internal departments to ensure stock availability, order priorities, and customer requirements are communicated effectively.
*Work closely with warehouse, production, and logistics teams to ensure orders are dispatched on time.
*Manage a varied workload effectively, adapting to changing priorities and business demands.
*Support continuous improvement initiatives and maintain compliance with company policies and procedures.
Skills & Experience
Essential
*Previous experience in export administration, international sales support, logistics, customer service, or a similar role.
*Good understanding of export documentation and international shipping processes.
*Excellent organisational and communication skills.
*Strong attention to detail with the ability to manage multiple priorities.
*Ability to work accurately and efficiently in a fast-paced environment.
*Competent user of Microsoft Office and order processing systems.
Desirable
*Experience within a manufacturing, distribution, wholesale, or export-led environment.
*Knowledge of Sage 200 or a similar ERP system.
*Understanding of Incoterms, customs procedures, and export compliance.
*Experience working with freight forwarders, customs brokers, and international courier providers.
*Experience dealing with export documentation, shipping claims, and overseas customer enquiries.
What’s on Offer?
*Competitive salary
*Company pension scheme
*Ongoing training and development
*Supportive and collaborative working environment
*Genuine opportunities for career progression
*Employee discount scheme
*Free on-site parking