Full job descriptionLead Quality Excellence in a High-Performance Manufacturing Environment
We are seeking an experienced Quality Manager to lead and develop the Quality function within a complex manufacturing operation. This is a senior leadership position offering the opportunity to shape quality strategy, drive continuous improvement initiatives, and foster a culture where quality is owned and championed across the entire business.
The Opportunity
As Quality Manager, you will provide strategic and operational leadership for all quality-related activities, maintaining compliance with ISO 9001 standards and ensuring robust quality management systems are in place. You will lead a team of quality professionals and work collaboratively with operations, engineering, technical and supply chain teams to drive sustainable improvements across the business.
Key Responsibilities
Quality Leadership & Strategy
*Lead the site’s quality strategy and continuous improvement agenda.
*Provide quality performance insights and reporting that drive operational improvements.
*Act as a key member of the site leadership team, contributing to overall business strategy.
Quality Management Systems
*Maintain and continually improve the Quality Management System (QMS).
*Ensure ongoing compliance with ISO 9001 and audit requirements.
*Lead internal audits, procedural reviews and compliance activities.
*Ensure all testing and inspection methodologies are effective and aligned to customer requirements.
Customer & Supplier Quality
*Act as the escalation point for customer and supplier quality issues.
*Lead root cause investigations and implement sustainable corrective actions.
*Manage the customer complaints process, ensuring timely and professional resolution.
*Develop strong relationships with customers and suppliers to support quality improvement initiatives.
Continuous Improvement
*Support process, manufacturing and product improvement projects.
*Work alongside operations and improvement teams to deliver measurable business benefits.
*Drive reduction in customer complaints and quality-related costs.
*Apply structured problem-solving and continuous improvement methodologies to improve performance.
Team Leadership
*Lead, coach and develop a team of quality professionals.
*Identify training and development opportunities to build capability across the function.
*Ensure appropriate staffing and succession planning within the department.
*Facilitate regular quality reviews and knowledge-sharing forums.
Team Management
You will directly lead a team of four quality professionals, providing leadership, coaching and performance management to ensure operational excellence and professional development.
What We’re Looking For
Essential Experience & Qualifications
*Qualification in Quality Management (or equivalent professional certification).
*Proven experience in a Quality Manager or senior quality leadership role within manufacturing.
*Strong knowledge of ISO 9001 and quality management systems.
*Experience leading audits, corrective action processes and quality improvement programmes.
*Strong stakeholder management skills with the ability to influence at all levels.
*Experience dealing directly with customers and suppliers on quality matters.
An excellent package is available for the right person
Applicants should already reside in the UK and have the Right to work without sponsorship.