Customer Service Officer (Call Centre)
other jobs Reed
Added before 5 hours
- England,London,City of London
- Full Time, Temporary
- £18.07 per hour, inc benefits
Job Description:
Full job descriptionCustomer Service Advisor (Contact Centre)
Wembley, London (Local Authority)Temporary Ongoing Contract | Immediate Start Available
Pay Rate:
*£18.07 per hour PAYE
*£23.80 per hour Umbrella
Location: Initially office-based at the Civic Centre, Wembley Park for training. Following successful completion of training, a hybrid working pattern will apply with 3 office days per week (Tuesday, Wednesday and Thursday) and 2 days working from home.
About the Role
We are recruiting on behalf of a busy Local Authority Contact Centre in Wembley for a number of temporary ongoing vacancies. These positions offer an immediate start and the opportunity for long-term extensions for candidates who perform well.
This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy helping members of the public.
Key Responsibilities
*Responding to customer enquiries via telephone in a professional, helpful and customer-focused manner.
*Handling calls across multiple service areas including:
*Switchboard
*Housing Repairs
*Domestic Abuse
*Housing Needs
*Other council service queues as required
*Updating and maintaining accurate records across numerous internal IT systems.
*Providing information, advice and guidance to residents and service users.
*Delivering excellent customer service while managing a high volume of calls.
*Ensuring all interactions are handled efficiently and sensitively.
Candidate Requirements
*Previous experience within a customer service, contact centre or call centre environment.
*Excellent telephone manner and communication skills.
*Strong IT skills with the ability to quickly learn and navigate multiple systems.
*Ability to work effectively under pressure in a busy environment.
*Strong attention to detail and accurate data entry skills.
*Knowledge of Brent Council’s roads, streets and local area would be advantageous.
*Reliable, professional and committed to long-term temporary work.
Working Hours
Monday to Friday8:50am to 5:04pm
Please note:
*Full-time hours only.
*No part-time opportunities are available.
*The pay rate is fixed and non-negotiable.
Training & Working Arrangement
For the first three months, successful candidates will be required to work full-time from the Civic Centre in Wembley Park to complete training and onboarding.
Following training, staff will work:
*Office-based: Tuesday, Wednesday and Thursday
*Home-based: Monday and Friday
Wembley, London (Local Authority)Temporary Ongoing Contract | Immediate Start Available
Pay Rate:
*£18.07 per hour PAYE
*£23.80 per hour Umbrella
Location: Initially office-based at the Civic Centre, Wembley Park for training. Following successful completion of training, a hybrid working pattern will apply with 3 office days per week (Tuesday, Wednesday and Thursday) and 2 days working from home.
About the Role
We are recruiting on behalf of a busy Local Authority Contact Centre in Wembley for a number of temporary ongoing vacancies. These positions offer an immediate start and the opportunity for long-term extensions for candidates who perform well.
This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy helping members of the public.
Key Responsibilities
*Responding to customer enquiries via telephone in a professional, helpful and customer-focused manner.
*Handling calls across multiple service areas including:
*Switchboard
*Housing Repairs
*Domestic Abuse
*Housing Needs
*Other council service queues as required
*Updating and maintaining accurate records across numerous internal IT systems.
*Providing information, advice and guidance to residents and service users.
*Delivering excellent customer service while managing a high volume of calls.
*Ensuring all interactions are handled efficiently and sensitively.
Candidate Requirements
*Previous experience within a customer service, contact centre or call centre environment.
*Excellent telephone manner and communication skills.
*Strong IT skills with the ability to quickly learn and navigate multiple systems.
*Ability to work effectively under pressure in a busy environment.
*Strong attention to detail and accurate data entry skills.
*Knowledge of Brent Council’s roads, streets and local area would be advantageous.
*Reliable, professional and committed to long-term temporary work.
Working Hours
Monday to Friday8:50am to 5:04pm
Please note:
*Full-time hours only.
*No part-time opportunities are available.
*The pay rate is fixed and non-negotiable.
Training & Working Arrangement
For the first three months, successful candidates will be required to work full-time from the Civic Centre in Wembley Park to complete training and onboarding.
Following training, staff will work:
*Office-based: Tuesday, Wednesday and Thursday
*Home-based: Monday and Friday
Job number 4035458
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.