Full job descriptionWe are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service.
This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement.
Key Responsibilities
*Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.
*Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.
*Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.
*Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.
*Oversee stock control, inventory accuracy, and warehouse housekeeping standards.
*Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.
*Monitor KPIs and operational performance, identifying opportunities for improvement.
*Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.
*Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.
*Manage warehouse resources effectively, including labour planning and equipment utilisation.
*Produce operational reports and performance data for senior management.
Essential Skills & Experience
*Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.
*Strong knowledge and practical experience of ETSF operations and compliance requirements.
*Experience working within an e-commerce fulfilment environment.
*Counterbalance Forklift Licence (B1) essential.
*Good understanding of Health & Safety legislation and warehouse best practices.
*Experience using Warehouse Management Systems (WMS) and barcode scanning technology.
*Strong ICT skills, including Microsoft Office and warehouse operational systems.
*Demonstrable experience implementing new processes, systems, and operational improvements.
*Excellent organisational, leadership, and communication skills.
*Ability to manage multiple priorities within a fast-paced environment.
*Strong problem-solving and decision-making abilities.
Desirable Skills & Qualifications
*Counterbalance Forklift Licence B2.
*IOSH, NEBOSH, or equivalent Health & Safety qualification.
*Customs, bonded warehouse, or international freight experience.
*Experience managing change projects and warehouse system implementations.