Customer Success Manager
other jobs Faith Recruitment
Added before 7 Days
- England,South East,Surrey,Woking
- Full Time, Permanent
- £35,000 - £45,000 per annum
Job Description:
Full job descriptionCustomer Success Manager
Woking
£35,000 - £45,000 per annum
Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!
Key Responsibilities:
*Build and maintain strong, trusted relationships with client accounts.
*Act as the primary non-technical contact for client service and engagement.
*Oversee onboarding to ensure a smooth transition into managed services.
*Communicate service offerings clearly and demonstrate their business value.
*Drive adoption of services, tools and best practices.
*Lead regular service reviews, focusing on value, outcomes and improvements.
*Turn operational data into clear, meaningful client insights.
*Identify and address service risks, concerns and early signs of dissatisfaction.
*Support client retention and renewals by demonstrating ongoing value.
*Gather client feedback and contribute to continuous improvement across customer success processes.
Requirements:
*Proven experience within customer success, account management, or client relationship roles.
*Background within an IT, SaaS, or MSP environment is desirable.
*Strong written and verbal communication skills, with confidence managing a range of stakeholders.
*Ability to understand service data and translate technical information into clear, accessible insights.
*Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.
Benefits:
*Free onsite parking
*Company pension
*Free lunch on Fridays!
*Company events
Woking
£35,000 - £45,000 per annum
Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!
Key Responsibilities:
*Build and maintain strong, trusted relationships with client accounts.
*Act as the primary non-technical contact for client service and engagement.
*Oversee onboarding to ensure a smooth transition into managed services.
*Communicate service offerings clearly and demonstrate their business value.
*Drive adoption of services, tools and best practices.
*Lead regular service reviews, focusing on value, outcomes and improvements.
*Turn operational data into clear, meaningful client insights.
*Identify and address service risks, concerns and early signs of dissatisfaction.
*Support client retention and renewals by demonstrating ongoing value.
*Gather client feedback and contribute to continuous improvement across customer success processes.
Requirements:
*Proven experience within customer success, account management, or client relationship roles.
*Background within an IT, SaaS, or MSP environment is desirable.
*Strong written and verbal communication skills, with confidence managing a range of stakeholders.
*Ability to understand service data and translate technical information into clear, accessible insights.
*Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.
Benefits:
*Free onsite parking
*Company pension
*Free lunch on Fridays!
*Company events
Job number 4035784
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Company Details:
Faith Recruitment
If you can imagine a recruitment business with the attitude, capability & environment of a management consultancy then you won?t be totally surprised ...