Customer Administrator
other jobs FPMR Ltd
Added before 8 Days
- England,London,City of London
- Full Time, Permanent
- £31,000 per annum
Job Description:
Full job descriptionJob title: Customer Administrator
Location: East London
Salary: £31,000
Type: Permanent, full time
A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you’ll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.
It’s a fast-paced, high-volume environment. You’ll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.
Key responsibilities
*Handle incoming enquiries across the portfolio, taking ownership through to resolution
*Manage new tenancy administration from application to move-in - qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information
*Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans
*Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready
*Process payments, raise charges, account amendments and rent splits
*Administer Direct Debit instructions and issue tenant statements
*Register, release and deregister tenancy deposits
*Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance
*Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required
*Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation
*Identify opportunities to improve processes and ways of working
Essential experience
*Previous experience in Build to Rent, residential lettings or residential property administration
*Strong track record of delivering high-quality customer service in a fast-paced environment
*Experience managing the end-to-end tenancy administration process, including residential contracts
*Experience using tenancy referencing platforms
*Good understanding of Right to Rent requirements
*Good working knowledge of Microsoft Office
Desirable
*Experience using a property management system such as Yardi, MRI or similar
*CRM experience
*Knowledge of tenancy deposit administration
*Experience supporting arrears or debt management processes
*Knowledge of current residential lettings legislation
Skills
Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.
Location: East London
Salary: £31,000
Type: Permanent, full time
A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you’ll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.
It’s a fast-paced, high-volume environment. You’ll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.
Key responsibilities
*Handle incoming enquiries across the portfolio, taking ownership through to resolution
*Manage new tenancy administration from application to move-in - qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information
*Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans
*Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready
*Process payments, raise charges, account amendments and rent splits
*Administer Direct Debit instructions and issue tenant statements
*Register, release and deregister tenancy deposits
*Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance
*Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required
*Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation
*Identify opportunities to improve processes and ways of working
Essential experience
*Previous experience in Build to Rent, residential lettings or residential property administration
*Strong track record of delivering high-quality customer service in a fast-paced environment
*Experience managing the end-to-end tenancy administration process, including residential contracts
*Experience using tenancy referencing platforms
*Good understanding of Right to Rent requirements
*Good working knowledge of Microsoft Office
Desirable
*Experience using a property management system such as Yardi, MRI or similar
*CRM experience
*Knowledge of tenancy deposit administration
*Experience supporting arrears or debt management processes
*Knowledge of current residential lettings legislation
Skills
Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.
Job number 4036092
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Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...