Full job descriptionService Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts.
c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits.
We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.
MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:
*Receive and act on all customer Incidents\Events\Request notifications
*Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.
*Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
*Implementation of agreed IT Infrastructure changes and following maintenance routines
*Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
*Customer Service - Liaise with customers regarding fault correction progress and circuit installations
*Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
*Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
*Responsible for security of FM areas.
*Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.
Qualifications and Experience:
*Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
*Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
*Good understanding of Fibre and Copper interfaces.
*Ability to conduct fault isolation and fault finding
*Ability to complete rack installations of routers, switches, firewalls, and servers.
*Good understanding of Microsoft and Linux O/S and associated products.
*Fibre Optic Testing & Safe Working Practices
*CompTIA A+ Certificate or Similar