Full job descriptionAR807 – IT Support & Systems Technician

Location: Leominster

Salary: £26,500

Overview:

First Military Recruitment is seeking an IT Support & Systems Technician on behalf of one of our clients.

The successful candidate will provide day-to-day IT support across the business while maintaining and improving key systems, including the access platform and production-related IT infrastructure.

Our client strongly encourages applications from ex-military personnel but all applications will be considered.

Duties and Responsibilities:
*Provide day-to-day IT support across the company, ensuring smooth operation for all staff.
*Set up, configure, and maintain computers, devices, and production-related IT equipment.
*Diagnose and resolve hardware, software, and network issues efficiently.
*Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
*Hold regular meetings with management teams to advise on best practices and future process improvements.
*Continuously optimise ERP workflows and update system data.
*Resolve issues relating to works orders, sales orders, and purchase orders.
*Update and maintain accurate Bills of Materials and support improvements to product data integrity.
*Analyse factory workflows and collaborate with teams to implement process improvements.
*Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
*Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
*Liaise with external support partners to ensure timely resolution of technical issues.
*Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
*Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
*Set up and maintain IT equipment and manage user accounts and system access.
*Install and update software where required.
*Keep basic IT records and asset lists up to date.
Skills and Qualifications:
*Experience providing hands-on IT support in a business environment.
*Strong understanding of hardware, networking, and software troubleshooting.
*Experience with ERP systems, ideally Access.
*Ability to analyse and improve workflows and processes.
*Experience working with SQL databases.
*Ability to develop basic scripts or tools to automate tasks (any language).
*Strong communication skills, with the ability to train and support staff at all levels.
*Good organisational skills and attention to detail.
*Ability to work independently and liaise with external support providers.
Location: Leominster

Salary: £26,500