Full job descriptionJob detailsDetails*Title: Employee Relations Support Officer
*Reference: SCC/TP/405213/5635
*Positions: 1
*Salary: £38,090 per annum
*Category: Employee Services
*Contract type: Fixed term
*Working hours: 36 hours per week
*Posted on: 31 July 2026
*Closing date: 16 August 2026
*Directorate: Chief Executive Office
*Location: Woodhatch Place, 11 Cockshot Hill, Woodhatch, Reigate, RH2 8EF
DescriptionWe are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
The starting salary for this role is £38,090 per annum, working 36 hours per week.
This is a 12-month fixed term contract opportunity.
We are seeking a proactive and organised Employee Relations Support Officer to join our Employee Relations team. This is an excellent opportunity for an individual with a passion for employee relations and people management to provide high-quality administrative and casework support across a range of employee relations matters.
Our Offer to You
*26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service (pro-rated for part time opportunities)
*Option to buy up to 10 days of additional annual leave
*A generous local government salary related pension
*Up to 5 days of carer’s leave and 2 paid volunteering days per year
*Paternity, adoption and dependents leave
*An Employee Assistance Programme (EAP) to support health and wellbeing
*Learning and development hub where you can access a wealth of resources
*Wellbeing and lifestyle discounts including gym, travel, and shopping
*A chance to make a real difference to the lives of our residents
About the Role
Working closely with People Consultants, managers and employees, you will play a key role in supporting the delivery of a fair, consistent and legally compliant employee relations service. You will provide administrative and coordination support across a range of employee relations matters, including disciplinary, grievance, capability, sickness absence and performance management cases, ensuring that processes are managed efficiently and professionally.
In this role, you will prepare and maintain accurate case records, correspondence, reports and meeting documentation, while coordinating formal and informal meetings, hearings and investigations. You will support managers in the application of HR policies and procedures, helping to ensure a consistent approach to employee relations issues across the organisation.
You will also assist with monitoring employee relations caseloads and key performance indicators, producing management information and reports to support informed decision-making. Maintaining confidentiality at all times, you will ensure compliance with data protection requirements and contribute to the continuous improvement of HR and employee relations processes and practices.
Providing excellent customer service will be central to your success, as you work collaboratively with employees, managers, trade union representatives and other stakeholders to deliver a responsive and effective employee relations service.
Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
*Experience working within an HR or Employee Relations environment.
*Knowledge of employment legislation and HR best practice.
*Excellent organisational skills with the ability to manage multiple priorities.
*Strong written and verbal communication skills.
*High levels of accuracy and attention to detail.
*Experience using HR systems and Microsoft Office applications.
*The ability to handle sensitive and confidential information professionally.
*A customer-focused approach and strong interpersonal skills.