Full job descriptionFreightserve recruitment are looking for a Air Export Coordinator for a worldwide Freight Forwarder based in Slough area.
Duties:-
*Support the Airfreight Operations team in ensuring shipments are handled efficiently and customer requirements are met.
*Arrange and monitor airfreight import and export shipments, ensuring pharmaceutical and healthcare products are transported in accordance with customer requirements and regulatory standards.
*Prepare, process, and verify all operational documentation, including Air Waybills (AWB), customs entries, DUCRs, MUCRs, and associated shipping documentation.
*Complete HM Customs entry procedures and ensure customs compliance requirements are met, including the timely closure of MUCRs where applicable.
*Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.
*Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.
*Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.
*Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.
*Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.
*Identify operational risks, service concerns, and improvement opportunities and communicate these to management.
*Ensure full adherence to established operational procedures, quality standards, GDP requirements, and company policies.
*Provide excellent customer service to both internal and external customers at all times.
*Liaise with customers, overseas partners, carriers, handling agents, and suppliers on a day-to-day basis regarding shipment movements and operational requirements.
*Develop and maintain effective working relationships with Company’s partners, carriers, and overseas agents to support operational excellence.
*Ensure accurate operational and financial data is entered into system.
*Support Sales and Product teams by providing operational guidance and cost-effective transport solutions.
*Perform cost reconciliation activities and ensure supplier costs are accurately recorded and allocated.
*Assist with accruals and cost validation processes to ensure financial accuracy.
*Ensure shipment milestones, documentation processing, and system updates are completed within agreed KPI timeframes.
*Maintain the integrity and compliance of temperature-controlled and time-critical pharmaceutical and healthcare shipments throughout the transportation process.
*Ensure all customer-specific requirements, quality standards, and agreed service level agreements (SLAs) are consistently achieved.
Required experience:-
*Airfreight Exports experience
*Experience of completing MAWB’s, HAWB’s and customs entries
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.