Full job description2nd Line Support Technician
Location: Norwich Outskirts
Salary: £30,000 – £36,000 + Pension
Hours: Monday–Friday, 40 hours per week


If you thrive on problem-solving, enjoy variety, and want to progress your technical career within a supportive and people-focused environment, this role is an excellent fit.


We’re partnering with a leading technology and digital services company to hire a motivated and technically strong 2nd Line Support Technician. This is an exciting opportunity to join a fast-growing, values-driven business working on major IT infrastructure projects while delivering outstanding customer service.


About the Role
As a 2nd Line Support Technician, you will play a key role in delivering exceptional client support both remotely and on-site. You’ll work across a wide range of technologies and have the opportunity to take the technical lead on projects, influence long-term client IT strategies, and specialise in chosen areas over time.


You’ll be supporting small to medium-sized business networks, servers, cloud systems, and various IT infrastructure components across diverse industries.


Following a successful probation period, you may work one day per week from home (subject to policy requirements).


Core skills required:
*Strong communication and client-facing ability
*Solid troubleshooting skills across:
*o Router installations & basic firewall setup
*o SSL VPN configuration
*o Acronis backup setup & troubleshooting
*o Network switches
*o Server & monitoring alerts
*o Active Directory / Azure AD
*o Office 365 migrations & management
*o SharePoint deployment
*o Public Wi-Fi
*o UPS & NAS
*o Microsoft Intune
*Ability to write clear technical procedures
*Well organised, responsible, and able to manage assigned tasks
*Strong structured approach to problem solving
*Full UK driving licence (essential)
Nice-to-have:
*2+ years supporting SMEs within an MSP / outsourced IT provider
*Experience logging time on tickets/ticketing systems
Day-to-Day Responsibilities
*Setting up & supporting SME networks
*Remote & on-site support of PCs and servers (Win10, Win11, 2012–2022)
*Installing business computer systems
*Office 365 installs, maintenance & migrations
*Supporting customer applications
*Microsoft Exchange 2016/2019 administration
*Email account setup & DNS management
*IP phone system administration (web-based)
*Providing technical leadership to shape long-term client IT strategies
*Working with a broad client base across various sectors
*Exposure to new technology tailored to clients’ needs
*Opportunity to specialise and develop niche knowledge areas


You’ll receive:
*Competitive salary + regular reviews
*Free parking at all locations
*Monthly performance awards + annual awards event
*Clear technical & managerial progression opportunities
*Balanced workflow to support mental wellbeing
*33 days holiday (incl. bank hols), rising to 35 with service
*Flexible working requests considered
*Buy & sell holiday scheme
*Hybrid working
*Short-term sick pay & Income Protection
*Enhanced maternity/paternity packages
*Parental Returners Programme
*Vitality private health insurance
*Aviva Smart Health (GP, nutrition, mental health, etc.)
*Electric car scheme (after 12 months)
*Free flu jabs & fruit
*Confidential life coach access
*Perkbox membership
*Interest-free 12-month loans
*Fully funded social & community events
*Lunch & Learn sessions
*Feedback-driven culture with real influence
*Development plans tailored to your goals
Ready to take the next step in your IT career? Apply today and join a team where your skills and contributions truly make an impact!