Full job descriptionCustomer Service Coordinator
Location: Alton, Hampshire (Hybrid Working)
Salary: £26,227 per annum
Hours: Monday to Friday, 8:30am - 5:00pm
Job Type: Permanent
The Opportunity
An established organisation is seeking a Customer Service Coordinator to join its busy customer support team in Alton.
This role would suit someone with experience in a customer-facing environment who enjoys helping customers, resolving queries and working within a fast-paced team. Candidates from customer service, retail, hospitality, contact centre and administrative backgrounds are encouraged to apply.
Key Responsibilities
*Responding to customer enquiries via telephone and email.
*Taking ownership of customer queries through to resolution.
*Handling complaints and escalated issues professionally.
*Maintaining accurate customer records and updating internal systems.
*Supporting account administration and service requests.
*Liaising with internal teams and external suppliers.
*Producing reports and completing general administrative duties.
*Working to service standards and performance targets.
*Making outbound calls to provide customer updates when required.
Requirements
*Previous experience in a customer-facing role.
*Strong verbal and written communication skills.
*Excellent attention to detail and organisational skills.
*Ability to manage multiple priorities in a busy environment.
*Confident using computer systems and Microsoft Office packages.
*Positive and proactive approach to customer service.
*Ability to work independently and as part of a team.
Benefits
*Hybrid working
*Pension scheme
*Holiday entitlement
*Training and development opportunities
*Supportive team environment
*Long-term career prospects