Full job descriptionService Administrator
*Location: Rendlesham
*Job Type: Full-time, Office Based
We are currently seeking a Service Administrator to join our Customer Services Department. This role offers a great opportunity to enhance your administrative skills while contributing to our service excellence.
Day-to-day of the role:
*Process and complete data input and reports to support Customers and Engineers.
*Answer telephone calls from Customers and Engineers promptly and politely.
*Accurately log Services, Breakdowns, and Installs on Protean.
*Respond to customer queries regarding the status of any job via telephone or email.
*Advise customers about the services and types of contracts the company provides.
*Inform customers of any warranty, charges, and payment terms.
*Ensure accurate job closure to facilitate prompt dispatch of work reports, inspection sheets, and invoices.
*Cover Coordinator Zones in their absence as directed by your Line Manager.
*Complete R2C/Third Party systems as directed by the Customer Services Manager.
*Obtain Order Numbers from Customers as required.
*Escalate all customer concerns or complaints to your Line Manager while maintaining professionalism.
*Participate in training programmes as requested by your Line Manager.
*Assist in invoicing and resolving invoicing queries.
Required Skills & Qualifications:
*Previous experience in a Service Administration or Customer Services role is desirable but not essential as full training will be provided.
*Strong communication and organisational skills.
*Ability to multitask and work accurately under pressure.
*Capable of working independently and confidently, once trained.
*Must be computer literate and proficient in Microsoft Office (Word, Excel, and Outlook).
Benefits:
*Competitive salary and comprehensive benefits package.
*Full and comprehensive training with a supportive management structure.
*Friendly and collaborative working environment.
*Career development and progression opportunities.
To apply for the Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
email CV to Andrea Cureotn or Click Apply