IT Support Analyst
other jobs vertex-it-solutions
Added before 6 Days
- England,North West,Lancashire,Blackpool
- Full Time, Permanent
- £30,000 - £32,000 per annum
Job Description:
Full job description2nd Line Support Analyst
A fixed term of 12 months, with a possibility of becoming full time.
Salary: £30,000
5 Days on site in Blackpool
Start date: beginning September 2026
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Experience within the customers related industry,
Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
Demonstrable experience negotiating difficult situations to a successful conclusion.
Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
Experience using ITSM or ticketing tools
A fixed term of 12 months, with a possibility of becoming full time.
Salary: £30,000
5 Days on site in Blackpool
Start date: beginning September 2026
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Experience within the customers related industry,
Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
Demonstrable experience negotiating difficult situations to a successful conclusion.
Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
Experience using ITSM or ticketing tools
Job number 4040862
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vertex-it-solutions
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The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...