Onsite 2nd Line Helpdesk Engineer
other jobs EAC Consulting Group
Added before 4 Days
- England,East of England,Bedfordshire
- Full Time, Permanent
- £32,000 - £35,000 per annum
Job Description:
Full job descriptionEAC are currently recruiting for an experienced 1st / 2nd Line IT Support Engineer to join a busy operational environment in Great Barford.
This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management.
The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish.
Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm.
*Salary £32,000 - £35,000
Key Responsibilities*Provide 1st and 2nd line IT support to office, workshop and warehouse users
*Diagnose and resolve hardware, software and connectivity issues
*Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals
*Configure and deploy new hardware and user devices
*Manage user accounts, permissions and access
*Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
*Support Windows 10/11 and on-premises Windows Server environments
*Provide support for Terminal Server / RDS, including systems used for Sage
*Support business applications including Syrinx and Sage
*Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues
*Liaise with third-party providers and escalate more complex issues where required
*Monitor systems and proactively identify potential issues
*Maintain accurate IT documentation and handover notes
*Ensure IT procedures, standards and security requirements are followed
*Provide a professional and customer-focused service to all users
About You
*Experience providing 1st / 2nd Line IT Support
*Good knowledge of Windows 10/11 and Windows Server
*Experience with Microsoft 365 / Office 365
*Knowledge of Terminal Server / RDS
*Basic networking knowledge, including TCP/IP, switching and connectivity troubleshooting
*Experience supporting users within a warehouse, logistics or operational environment
*Strong communication and customer service skills
*The ability to work independently and manage your own workload
*A proactive approach to troubleshooting and problem-solving
This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management.
The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish.
Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm.
*Salary £32,000 - £35,000
Key Responsibilities*Provide 1st and 2nd line IT support to office, workshop and warehouse users
*Diagnose and resolve hardware, software and connectivity issues
*Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals
*Configure and deploy new hardware and user devices
*Manage user accounts, permissions and access
*Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
*Support Windows 10/11 and on-premises Windows Server environments
*Provide support for Terminal Server / RDS, including systems used for Sage
*Support business applications including Syrinx and Sage
*Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues
*Liaise with third-party providers and escalate more complex issues where required
*Monitor systems and proactively identify potential issues
*Maintain accurate IT documentation and handover notes
*Ensure IT procedures, standards and security requirements are followed
*Provide a professional and customer-focused service to all users
About You
*Experience providing 1st / 2nd Line IT Support
*Good knowledge of Windows 10/11 and Windows Server
*Experience with Microsoft 365 / Office 365
*Knowledge of Terminal Server / RDS
*Basic networking knowledge, including TCP/IP, switching and connectivity troubleshooting
*Experience supporting users within a warehouse, logistics or operational environment
*Strong communication and customer service skills
*The ability to work independently and manage your own workload
*A proactive approach to troubleshooting and problem-solving
Job number 4044319
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Company Details:
EAC Consulting Group
Company size: 250–499 employees
Industry: Recruitment Consultancy
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