Full job descriptionA Japanese international shipping and LNG carrier company is currently recruiting a Receptionist to join their London office.
In this role, you will be responsible providing a professional, welcoming, and efficient front-of-house service, acting as the first point of contact for clients, visitors, and employees. The role ensures a consistently positive visitor experience by delivering high standards of customer service, maintaining a tidy and presentable reception area, and supporting smooth day-to-day office operations.
The ideal candidate should have previous experience in a reception or customer service role, strong IT abilities, and excellent communication skills.


TYPE: Full-time, Permanent
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: Negotiable
LOCATION: City ofLondon


Receptionist Main Responsibilities:
*Support office security and communication by managing visitor access, handling telephone enquiries, coordinating meeting room bookings, and maintaining accurate records in line with company and HMRC requirements
*Act as the first point of contact for all visitors, providing a professional, friendly, and welcoming front-of-house service
*Meet and greet clients and visitors, ensuring they are signed in, issued with access passes where required, and escorted appropriately
*Maintain the reception desk manned at all times during office hours, ensuring a consistently professional and welcoming environment
*Answer, screen, and forward incoming telephone calls promptly, using a polite and professional tone, and taking accurate messages when required
*Manage meeting room bookings, including scheduling, coordination, setup, and ensuring rooms are clean and prepared
*Arrange and coordinate couriers, deliveries, and collections, including tracking and notifying recipients of important packages
*Receive, sort, and distribute incoming post and manage outgoing mail, ensuring confidential items are handled appropriately and securely
*Maintain a tidy, organised, and professional reception and front-of-house area at all times, including daily checks of supplies and general cleanliness
*Order office supplies and stationery, monitor stock levels, and liaise with suppliers as required
*Maintain accurate records and logs, including visitor registers, access passes, and internal administrative records
*Organise and create building access passes for new starters and visitors, ensuring security protocols are followed
*Support hospitality requirements, including refreshments and catering coordination for meetings and visitors
*Ensure meeting rooms are arranged as required (e.g., boardroom, theatre-style) and conduct visual checks to confirm room readiness
*Maintain confidentiality, discretion, and professionalism in all interactions, and adhere to data privacy and security procedures
*Follow emergency procedures and support guests and employees calmly in crisis situations, reporting incidents promptly
*Provide cover for the Facilities Supervisor, as and when required
*Undertake ad hoc duties as directed by the Senior Business Support Manager
*Maintain and update statutory and administrative records in line with HMRC requirements, ensuring accuracy and compliance


Receptionist Ideal Candidate:
*GCSEs (or equivalent) including English and Maths.
*Previous experience in a reception or customer service role is preferred.
*Strong IT skills with proficiency in Microsoft Office (Word, Excel, Outlook).
*Experience of working in a professional office environment and handling confidential information.
*NVQ or equivalent qualification in Customer Service or Business Administration is desirable, but not essential.
*Strong organisational skills with the ability to prioritise and manage time effectively.
*Adaptable, Integrity, Organised. Consistent. Supportive. Conscientious