Full job descriptionIf you are an experienced 1st/2nd line IT Support Engineer with excellent communication skills and a proven flare for providing excellent customer service we have a 12 month initial contract we would like to discuss with you. Please note this role is INSIDE IR35 and requires 4 days a week onsite with one WFH day.
We are seeking a hands-on 1st/2nd Line IT Support Engineer to join a busy London-based organisation on a 12-month contract.
You will provide technical support to users across desktop, laptop, software and Microsoft 365 environments, resolving incidents remotely and face-to-face.
Key responsibilities:
*Provide 1st and 2nd line technical support
*Diagnose and resolve hardware, software and access issues
*Build, configure and deploy Windows 11 devices
*Manage devices using Microsoft Intune and Windows Autopilot
*Support Microsoft 365 applications, including Outlook and Teams
*Administer user accounts, permissions and group policies
*Manage incidents and service requests through the IT ticketing system
*Escalate more complex issues to senior support teams
*Maintain accurate support and asset-management records
Required experience:
*Previous 1st/2nd Line IT support experience
*Strong knowledge of Windows 11 and Microsoft 365
*Practical experience with Microsoft Intune and Windows Autopilot
*Active Directory and Entra ID/Azure AD experience
*Good understanding of laptops, desktops, mobile devices and peripherals
*Strong troubleshooting, communication and customer-service skills