Full job descriptionSales Advisor


Permanent


Swindon


Salary - £25,000 OTE - £40,000 - £60,000


This role will be 5 days out of the 7. You will be working on a rotating basis of 8:45am-5:30pm, 10:45am-7pm and 11:45am-8pm.


We are currently recruiting for a Sales Advisor to join our client based in Swindon.


Key Responsibilities:
*Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
*Build rapport quickly and recommend tailored cruise-and-tour holiday packages
*Present complex, high-value itineraries with confidence and expertise
*Create meaningful customer engagement, overcome objections, and close sales
*Offer alternative solutions when original itineraries do not align with client preferences


Meet or exceed KPIs related to:
*Conversion rates
*Gross margin delivery
*Data capture accuracy
*Enquiry handling performance
*Accurately calculate pricing and deliver timely, detailed quotations
*Complete booking administration with precision and compliance
*Collaborate within a high-energy sales team to drive collective performance
*Work cross-functionally to ensure a seamless and premium customer journey
*Adhere to call centre compliance standards, including ABTA regulations, and data protection policies


Skills & Experience:
*Sales experience required
*Preferably within a call centre environment
*Travel and/or Cruise sales experience would be desirable
*Strong computer literacy
*Working knowledge of Excel, Word, Outlook, and internet research tools


Critical Competencies:
*Highly motivated, goal-oriented sales professional with strong self-discipline
*Proven ability to achieve and exceed KPIs in a commission-based environment
*Strong commercial acumen, including understanding gross margin and profitability
*Skilled at building rapport and establishing trust quickly
*Adaptable communication style to deliver personalised service
*Organised and accountable, with a strong sense of ownership
*Resilient and energised by working in a fast-paced, target-driven environment
*Excellent listening, negotiation, and closing skills
*Flexible availability, including weekends and extended hours as required
*Exceptional attention to detail
Benefits:
*28 days Annual holiday including bank holidays
*Health care cover
*Birthday leave
Contributory Pension scheme
Free Car Parking




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