Full job descriptionOperations Manager - Shoreditch - £35,000 - £43,000 DOE

My client, a commercial property management company are looking for an experienced Operations Manager to join their team. This role is responsible for running the end-to-end operational delivery of a specialist property technology helping owners and asset managers maximise value from vacant properties.

This role involves setting up new occupations, coordinating leases and terms of business, managing deployment of Wi-Fi/Bluetooth beacon hardware and landing pages, maintaining the operational evidence pack, coordinating council notifications, managing rate deposit and fee invoicing workflows, and keeping client/property status reporting up to date.

Responsibilities:
Service set-up and deployment

*Coordinate the practical set-up of each occupation, including confirming the property, floors/areas, occupation start date, lease/TOB status, and intended removal/vacating date where relevant.
*Manage the operational deployment of Wi-Fi and/or Bluetooth hardware. Including device allocation, testing, installation readiness and evidence capture.
*Maintain a simple deployment checklist for each site. Covering hardware, power, signal/range, URL/QR code, landing page, photos, lease documents and council notification status.


Lease, TOB and document administration*Track every TOB and lease lifecycle. Through issue, signature, witnessing, reissue, cancellation and completion.
*Council notification. Given when signed lease or authority documentation is in place.
*Maintain central files. For signed leases, TOBs, Adobe Sign copies, site evidence and client correspondence.


Council notification and rates administration*Coordinate notifications to billing authorities.
*Track council bills, liabilities, credits, deadlines, instalments and payment risks for each occupation.
*Maintain a live WIP/rates-deposit tracker.


Billing, deposits, VAT and Xero workflow*Work with accounts to raise rate invoices.
*Coordinate with accounts on rates deposits and fee invoicing sequencing.
*Keep records of client payments, council payments and rate deposit balances.


Client and internal coordination*Act as the operational point of contact between the business rates team, accounts, and any client contacts.
*Produce concise status updates for clients and internal stakeholders
*Help ensure clients understand break, notice and vacating arrangements.


Evidence, compliance and risk control*Maintain an evidence pack for each deployment.
*Flag any legally or operationally sensitive cases for senior review.
*Ensure offer is presented and run consistently.


Website, landing pages and marketing operations*Coordinate with marketing/technical colleagues to create and test property-specific landing pages.
*Maintain a deployment log.
*Support targeted marketing campaigns.

Skills and Experience Required:
*Strong operations administration experience in property, business rates, lease administration, billing, legal admin, or client service delivery.
*Confident handling financial administration, including invoices, deposits, payments, refunds and WIP records.
*Experience working with property portfolios and multiple lease/occupation events at the same time.
*Highly organised: can run several live occupations without missing document, payment, or council deadlines.
*Detail-oriented: able to reconcile property addresses, dates, floors, liabilities, invoices and lease status accurately.
*Systems-minded: likes building repeatable trackers, checklists and filing structures.
Salary: £35,000 - £43,000 DOE
Working Hours: Monday to Friday 9am - 5pm, flexible working

If you are a proactive individual looking for a new role, please contact Anisha on the Business Support team at Dove & Hawk Property Recruitment.


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