2nd Line Support
other jobs Positive Employment
Added before 3 Days
- England,London,Greater London,Lewisham
- Full Time, Temporary
- £28 - £29 per hour
Job Description:
Full job descriptionOur client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant
You will
*Working on a rota basis perform the following duties:
*Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
*Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately.
*Log changes, providing adequate information and ensuring change records are kept up to date.
*Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
*Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
*Be part of virtual teams working on specific assignments.
*Provide cover for colleagues in other teams as and when required.
*Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends
THIS ROLE IS INSIDE SCOPE OF IR35
ROLE IS FULLY ON SITE
You will
*Working on a rota basis perform the following duties:
*Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
*Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately.
*Log changes, providing adequate information and ensuring change records are kept up to date.
*Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
*Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
*Be part of virtual teams working on specific assignments.
*Provide cover for colleagues in other teams as and when required.
*Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends
THIS ROLE IS INSIDE SCOPE OF IR35
ROLE IS FULLY ON SITE
Job number 4049537
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metapel
Company Details:
Positive Employment
Company size: 10–19 employees
Industry: Recruitment Consultancy
Our approach is to deliver and identifying highly-skilled candidates to work for our clients who are looking for temporary (skilled) workers for short...