Full job descriptionCustomer Service Advisor The Customer Advisor will provide front-line support to residents contacting the council about waste and recycling services. The role is office-based, working Monday to Friday, and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience.
*Handling waste-related enquiries — Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
*Providing accurate information — Give clear guidance on collection schedules, recycling rules, and service requests.
*Logging service requests — Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
*Resolving customer queries — Offer solutions, escalate where needed, and follow up to ensure customer satisfaction.
*Maintaining service standards — Deliver polite, professional, and consistent customer service at all times
*Requiring excellent Customer Service experience:
*Excellent communication skills with the ability to explain information clearly. Customer Service Advisor
*Customer-focused approach and commitment to delivering high standards of service.
*Ability to manage high-volume enquiries in a fast-paced environment. Customer Service Advisor
*Strong attention to detail when recording information. Customer Service Advisor
*Competent IT skills Customer Service Advisor